Technical Coordinator

2 days ago

Melbourne, Victoria, Australia The Reject Shop Full time $60,000 - $90,000 per year

Job no: 501202

Work type: Full time

Location: Victoria

Categories: Quality Assurance

You've seen the headlines. You've heard the hype.

The Reject Shop is now part of global retail giant Dollarama, and we're building something big.

2026 is set to be a huge year. Our store network is expanding, our customer experience is evolving, and we're growing towards 700 stores. Behind the scenes, our Store Support Centre is laying the foundations for this transformation.

We're looking for a Technical Coordinator who's ready to ensure our General Merchandise products meet the highest standards of safety, quality, and compliance. If you're confident navigating regulatory requirements, interpreting technical documentation, and partnering with the Merchandise team and our suppliers to deliver safe, compliant products, this is your moment.

This role is based in our Kensington Store Support Centre.

What you'll be doing

  • Reviewing General Merchandise products and packaging to ensure compliance with Australian Consumer Law and mandatory standards.
  • Assessing test reports and certifications to confirm product safety and quality.
  • Maintaining compliance records and liaising with suppliers and testing houses.
  • Conducting product safety investigations and recommending corrective actions.
  • Supporting training initiatives and providing technical advice to internal teams and suppliers.
  • Driving continuous improvement in product compliance processes.

What you'll bring

  • Minimum 5 years' experience in a similar role.
  • Strong understanding of regulatory, safety, and quality standards for General Merchandise products.
  • In-depth knowledge of Australian Consumer Law and product safety regulations.
  • Ability to interpret technical documentation and testing methodologies.
  • High attention to detail and sound decision-making skills.
  • Ability to prioritise and manage multiple tasks effectively in a fast-paced retail environment.

What we can offer you

  • Inclusive and collaborative team culture.
  • A flat, fast-paced business where every idea matters.
  • Hybrid work model.
  • Team Member discount of 15% for you and an immediate family member.
  • Paid parental leave for primary and secondary caregivers.
  • Employee Assistance Program – free and confidential support for you and your family.

If you're passionate about ensuring products are safe, compliant, and meet the highest standards, this is your opportunity to make a real impact. Join us and help deliver quality and trust to millions of customers across Australia.

Advertised: 18 Nov 2025 AUS Eastern Daylight Time

Applications close: 16 Dec 2025 AUS Eastern Daylight Time

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