Client Governance

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Overview

The Client Governance & Integrity Analyst is responsible for managing member-impacting risk events and ensuring control adherence aligns with guidelines and fund expectations. The role involves daily engagement with funds on risk event governance, including preparing documentation (CRENs, SICs), providing regular updates on risk event progress, and overseeing controls such as CPS230 compliance.

In addition to managing risk event activities, the analyst will identify control framework weaknesses and gaps in preventative actions that lead to repeat risk events, providing recommendations for process improvements.

• Flexible work options with a strong focus on diversity and wellbeing
• Generous leave benefits including parental, volunteer and wellbeing leave
• Melbourne location

Key Responsibilities

Strategic Focus

• Manage the end-to-end risk event process, ensuring timely resolution within agreed SLAs.
• Understand MUFG's client contractual obligations related to risk event management and handle key exceptions.
• Deliver insights and learning to support enhanced controls and reduce future risk events.
• Lead continuous improvement initiatives to embed best practices across the business.
• Build and maintain strong relationships with internal and external stakeholders to ensure alignment with customer-focused solutions.

Operational Management

• Monitor risk event progress and reporting, escalating stalled cases to client partnership teams.
• Ensure all activities focus on closing and minimizing risk events.
• Maintain compliance with processes, controls, and quality standards.
• Communicate regularly with clients and stakeholders.
• Support delivery of strategic operational projects.

Governance & Risk

• Promote a culture of risk awareness and proactive issue identification.
• Adhere to MUFG information security policies and regulatory requirements.
• Ensure appropriate controls are in place to meet compliance frameworks.

People Leadership

• Model customer-first behavior and embed this attitude within the team.
• Identify and implement process improvements.
• Contribute to team development through active participation in meetings and forums.

Experience & Attributes

• Strong analytical skills with the ability to investigate and resolve issues.
• Detail-oriented and capable of lateral thinking.
• Customer-focused with excellent communication and collaboration skills.
• Effective at prioritizing and managing time under tight deadlines.
• Comfortable managing change and ambiguity.
• Proactive and innovative mindset focused on continuous improvement.
• Proficient in MS Office and related software.

Some of our Employment Benefits

• Flexible working– enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
• Novated Car Leasing

Culture @ MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.