CX Program Specialist

5 days ago

Richmond, Victoria, Australia Australia Post Full time $104,000 - $130,878 per year

Help us deliver a better tomorrow

Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.  

About the opportunity
 

We are scaling our enterprise-wide Customer Experience program

to deliver exceptional customer experiences across all our channels and customer groups. As
CX Program Specialist,
 
you'll support the delivery and ongoing improvement of our enterprise-wide CX program. You'll collaborate across teams to embed customer feedback loops, uncover pain points, and drive enhancements that improve customer outcomes.

This is an initial 6-month contract.

What you'll deliver with us
 

In this role, you'll drive impactful customer experience initiatives that deliver real value to our customers and the business. You'll transform customer and frontline insights into actions that enhance existing products, services and experiences as wells as foster a strong culture of customer-centricity. By focusing on what works, you'll champion continuous improvement and ensure that every initiative contributes to meaningful outcomes for our customers, our people and overall business growth.

You'll also
 

  • Support the delivery and optimisation of the CX feedback loop strategy across key business functions.
  • Collaborate with stakeholders to embed customer feedback mechanisms (inner & outer loops) that are scalable, measurable and actionable.
  • Monitor and document program impact, contributing to regular CX reporting and dashboards.
  • Identify opportunities for program improvements based on feedback, results, or new business needs.

About you
 

We're looking for a proactive, can-do team player who is confident in building strong relationships across the business. You'll bring experience contributing to programs within complex or matrixed organisations and be comfortable managing diverse stakeholders with openness and flexibility. Strong written and verbal communication skills are essential, along with the ability to translate data into clear, actionable insights that drive customer-focused outcomes.

You'll also need
 

  • 3–5 years of experience in CX, insights, service design, or marketing environments.
  • Exposure to service design principles, with a solid understanding of how to engage stakeholders, align training, and incorporate customer insights into operational improvements.
  • Experience using customer feedback and insight platforms (e.g. Medallia, Qualtrics, InMoment).
  • Comfortable working across quantitative and qualitative feedback sources to identify trends and opportunities.

How we'll deliver for you

  • Join one of the most culturally and linguistically diverse workforces in Australia, where we're all ages, genders and come from all walks of life.
  • We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They're the TIES that bind our team together.
  • We offer a great range of benefits, including a focus on work-life balance & career development opportunities, and exclusive discounts through our Post Perks program.

We're delivering together
 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on 


.

  • Program and Practice Manager

    6 days ago

    Richmond, Victoria, Australia North Richmond Community Health Full time $104,000 - $130,878 per year

    At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity.We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond.With access to a variety of flexible work...

  • Sustainability and Procurement Reporting Specialist

    6 days ago

    Richmond, Victoria, Australia REA Group Full time $104,000 - $130,878 per year

    Make an impact on our ESG commitments a collaborative, supportive teamWork in a great culture – we were just named in the Top 5 on the Best Places to Work listPermanent full time role based in RichmondWe're REAWith bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey,...

  • Change Manager

    6 days ago

    Richmond, Victoria, Australia Randstad Australia Full time $90,000 - $120,000 per year

    About The RoleWe are a purpose-driven technology company dedicated to helping people live more fulfilling working lives. We are currently looking for an experienced Change Manager to join our Technology Portfolio and support the uplift of our cyber security maturity.This is a 6-month contract with the potential for extension. The role is based in our...

  • Physiotherapist

    6 days ago

    Richmond, Victoria, Australia Department of Education VIC Full time $80,000 - $104,000 per year

    Location Profile Yarraville SDS caters for students aged from 5 to 18 years old with a diagnosis of moderate to severe intellectual disability. It has a current enrolment of 100 students. Yarraville SDS is committed to providing a learning environment that values the ability and individuality of each student. Keeping the students in the centre, our...

  • Digital Analyst

    6 days ago

    Richmond, Victoria, Australia MECCA Brands Full time $90,000 - $120,000 per year

    At MECCA, our strategic priority is on innovation and digital acceleration to enable the best possible shopping experience for our customers. As we pivot towards becoming a digital-first business, we are looking for specialists at the top of their disciplines to help us develop new and more agile ways of working as we become leaders in digital innovation.The...

  • Procurement Officer

    6 days ago

    Richmond, Victoria, Australia Dutton Automotive Full time $40,000 - $80,000 per year

    Company DescriptionEstablished in 1911, Dutton Automotive is the largest retailer and wholesaler of pre-owned luxury, exotic, prestige, family and commercial vehicles in Australia, focused on reliable and customer-centric automotive services.Dutton Automotive was recently acquired by Japanese conglomerate Sojitz Corporation. Sojitz employs over 20,000 people...

  • Procurement Manager

    6 days ago

    Richmond, Victoria, Australia Royal Flying Doctor Service of Australia Full time $90,000 - $120,000 per year

    Lead smart and strategic procurement that drives value and resilience across RFDS Victoria.Build strong supplier relationships and negotiate contracts that deliver real impact.Use data and insights to guide decisions, reduce risk, and support our mission.The OrganisationProudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides...

  • Medical Director Emergency Department

    3 days ago

    Richmond, Victoria, Australia Epworth Full time $104,000 - $130,878 per year

    Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.At Epworth, we are united in our commitment to...

  • Cx Program Specialist

    1 week ago

    Richmond, Australia Australia Post Full time

    **Help us deliver a better tomorrow** Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Program Manager

    3 days ago

    Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE**: **Summary of the role**: - As part of a newly formed Transformation team at Mercy Health, the Program Manager will be critical in supporting the entire Healthy Ageing leadership team to design and deliver a new operating model aligned to the changing needs of the Aged Care sector - The primary purpose/focus of the Program Manager role is...

  • Program and Practice Manager

    1 week ago

    Richmond, Australia North Richmond Community Health Full time

    At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity. _We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond. _With access to a variety of flexible...

  • Digital Marketing Manager

    2 days ago

    Richmond, Australia fibreHR Full time

    Join Make-A-Wish where you can see the difference you make every day - Work with passionate and driven people in an amazing culture - The role can be based in either Melbourne or Sydney Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world. Make-A-Wish creates life-changing wishes for...

  • Security Specialist

    2 weeks ago

    Richmond, Australia Northrop Grumman Full time

    At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic...

  • Experienced Caulking Specialist

    2 weeks ago

    Richmond, Australia Correct Caulking Full time

    We are currently seeking a skilled and **experienced Caulking Specialist with a minimum of 3 years working as a caulker. This is a great position which could lead could lead to further growth down the track**. As a Caulking Specialist, you will play a crucial role in ensuring the quality of caulking work in various construction projects. Your attention to...

  • Security Specialist

    1 week ago

    Richmond, Australia Northrop Grumman Full time

    **Requisition ID: R10048308**: - **Category**:Security - **Location**:Richmond, New South Wales, Australia - **Citizenship Required**:Australia Citizenship - **Clearance Type**: Secret (NV1) - **Telecommute**:Yes-May consider hybrid teleworking for this position - **Travel Required**:Yes, 10% of the Time - **Positions Available**:1 At Northrop Grumman, our...

  • Nurse Rehabilitation Specialist

    1 week ago

    Richmond, Australia beBeeRehabilitation Full time $96,000 - $124,000

    Rehabilitation Specialist OpportunityWe are seeking a skilled Rehabilitation Specialist to join our team. As a key member of our rehabilitation program, you will play a vital role in supporting the recovery and well-being of our clients.The successful candidate will have excellent clinical skills, strong communication abilities, and a passion for helping...

  • Fundraising Specialist

    2 days ago

    Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE**: **Summary of the role**: - Mercy Health Foundation was established in 2005 to raise funds to support Mercy Health’s mission and commitment to “Care first”. Since then we have distributed more than $10 million to support a range of projects, research and initiatives, across the spectrum of services provided by Mercy Health. -...

  • Security Specialist

    1 week ago

    Richmond, Australia Northrop Grumman UK Full time

    AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: Yes RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: AU- Secret (NV1) TRAVEL: Yes, 10% of the Time Description As part of our maturity and growth, we’re looking for a Security Specialist to join our team. Your role: You will uphold Defence Industry security requirements,...