Senior Infrastructure Engineer

Employment Type: Permanent ongoing position

Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)

Grade: DCS Clerk Grade 9/10

Salary Range: $129,464 - $142,665 base + 12% super

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

We are inviting applications for the Senior Infrastructure Engineer for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

Reporting to the Senior Manager Infrastructure & Cloud, the Infrastructure Engineer supports the operation and control of the IT infrastructure (comprising physical or virtual hardware, software, network services and data storage), either on-premises or provisioned as cloud services to deliver and support the information systems needs of the business.

Key accountabilities of the role:

• Maintain the infrastructure and network support process to support the service level requirements of the business. Essential in-depth knowledge of VMware, Hyper-V, windows OS, and Linux OS required.
• Use management software and tools to investigate and diagnose problems, collect performance statistics, and create reports to minimise the impact of incidents.
• Carry out operational procedures, including infrastructure configuration, installation, and maintenance activities, to support the availability requirements of the business.
• Use standard procedures and tools to carry out defined system backups, restoring data where necessary, to support the data retention requirements of customers.
• Identify operational problems and contribute to their resolution in line with agreed standards and procedures to minimise disruption to key information systems needs of the business.

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

Looking for more information To Apply?

If excited by the information above, we look forward to receiving your application. Your application should include:

a resume which clearly details your relevant skills and experience (maximum 5 pages)

a cover letter addressing how you meet the requirements of the role (maximum 1 page)

Salary Grade 09/10, with the base salary for this role starting at $129464 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Swathy Mohan via

For enquiries about the role, please contact Ifraz Ali via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 09:59 am, 29 Sep 2025

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process