Volunteer Operations Officer

We only process applications submitted through the Orange Sky careers page on our website. Please see more instructions at the bottom of this ad.

About Orange Sky

Hey there We're Orange Sky – the world's first free mobile laundry and shower service for people doing it tough. But what we really do is spark connection and conversation. Our volunteers and vans hit the road every day across Australia and New Zealand, helping folks feel seen, heard, and supported – one warm shower, one clean load of washing, and one good chat at a time.

Over the past nine years, we've met thousands of amazing people and heard some incredible stories. Now, we're on the lookout for someone just as passionate to join our team and help keep the wheels turning, literally

The Role

Reporting to our awesome Operations Support Manager, you'll be the go-to person making sure our volunteers have an amazing experience every step of the way. From recruitment and onboarding to keeping our systems sharp and our processes humming, you'll be the friendly face (and voice) behind the scenes that keeps everything on track. Bringing the right mix of empathy, energy and problem-solving smarts to keep everyone engaged – even when tough conversations pop up.

It's a role for someone who loves connecting with people and thrives on juggling moving parts. If you're adaptable, organised, and up for the challenge of helping our volunteers feel valued, supported, and ready to make an impact – this one's for you

What you'll be doing (in a nutshell)

• Support volunteers throughout their journey with Orange Sky, ensuring an exceptional experience from start to finish
• Provide administration support by maintaining accurate systems, data and refining processes
• Recruit, place and engage volunteers to ensure the right fit across teams
• Communicate with energy and empathy, keeping people engaged while also navigating tough conversations when needed
• Work confidently across multiple systems, with strong critical thinking and problem-solving skills
• Help volunteers feel valued and supported, with a focus on recognition and retention
• Thrive in a dynamic environment by being agile, adaptable and solutions-focused

What you bring to the table

• You build great relationships and know how to communicate with all kinds of stakeholders
• You're organised, reliable, and know how to juggle priorities like a pro and work towards tight deadlines
• You're proactive, love problem-solving and able to think on your feet
• You're good with some travel and occasional after-hours support when needed
• You're passionate about what we do and want to help make a difference

What's in it for you?

At Orange Sky, we're all about helping people be the best version of themselves and ensuring "You are Better for being Orange" and that includes our friends, our volunteers, and our staff too. When you join us, you'll get:

• A supportive, purpose-driven team that knows how to have fun
• An attractive and fair remuneration with salary packaging of up to $15,900 tax free per year
• A paid-out rewards scheme, additional gifted leave days & performance perks
• Flexible approach to work
• Personal growth opportunities through our 'My Career Pathway'
• Professional development fund (both formal and informal learning opportunities)
• Fitness Passport memberships on offer for you and your family to help support a healthy lifestyle;
• 6-12 weeks paid parental leave for primary care givers and 1 week for secondary caregivers, including superannuation in addition to the 18 weeks paid parental leave from the government. Plus support for parents returning to work;
• Dog friendly offices - bring your (furry) best mate with you to work
• Additional leave including Orange Sky public holiday and gifted leave for high performance;
• Wellness initiatives and an Employee Assistance Program (EAP)
• And the warm fuzzies that come from doing something that really matters

Keen to join us?

If you'd like more information, you can view the Position Description by copying and searching this link -

Copy the link below and search to apply for this position, or if you have any questions please reach out to Emma Duce for a friendly, no-pressure chat on or

We're all about making things inclusive and accessible – if you need any adjustments during the recruitment process, just let us know and we'll make it happen.