Customer Success Director, Ikotek

2 weeks ago

Other Side Of The Moon, Australia Quectel Full time $125,000 - $175,000 per year

Job Summary:
We are seeking a dynamic and experienced Customer Success Director to lead our customer-facing team and drive long-term value for our clients. In this critical role, you will be responsible for building and executing a world-class customer success strategy that fosters strong relationships, increases adoption, and maximizes customer retention and expansion. You will be a strategic leader, an exceptional motivator, and a passionate advocate for our customers. The ideal candidate has a proven track record of leading customer success teams in a fast-paced, ODM/JDM environment, and a deep understanding of what it takes to build a thriving and enthusiastic customer base.

Responsibilities

  • Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with company goals, focusing on customer satisfaction, retention, and growth.
  • Future Team Management: Lead, mentor, and grow a high-performing team of customer success managers (CSMs), providing guidance, coaching, and professional development opportunities as the company growth requires.
  • Customer Advocacy: Act as a key advocate for our customers, gathering feedback and collaborating with product, engineering, and sales to improve the overall customer experience.
  • Process & Operations: Define, implement, and optimize customer success processes, including onboarding, training, health scoring, and renewal management.
  • Metrics & Reporting: Establish and track key performance indicators (KPIs) for the customer success team, such as Gross & Net Retention, Customer Lifetime Value (CLV), and provide regular reports to executive leadership.
  • Crisis Management: Proactively identify and address at-risk accounts, developing and executing a plan to resolve issues and restore customer confidence.

Qualifications

  • [5-10] years of experience in customer success, program management, or a related customer-facing role.
  • Proven experience leading and scaling customer programs
  • Strong understanding of customer success best practices and methodologies.
  • Exceptional communication, interpersonal, and presentation skills.
  • Demonstrated ability to build and maintain strong relationships with C-level executives.
  • Analytical and data-driven mindset with the ability to use customer data to drive strategic decisions.
  • Bachelor's degree in a relevant field; Master's degree is a plus.

Why Join Us?
Ikotek stands as the sole US-based IoT-dedicated ODM/JDM provider with a global team and comprehensive manufacturing capabilities. We offer competitive compensation packages, comprehensive benefits, and growth opportunities within a dynamic environment that embraces cutting-edge technology in wireless, artificial intelligence, and other transformative fields.

Application Instructions
Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

  • National Director of Secondary Standards

    2 weeks ago

    Other Side Of The Moon, Australia Oasis Community Learning Full time $120,000 - $180,000 per year

    Oasis Community Learning (OCL) leads Oasis' distinctive community- and character-led education offer, operating our 54 Academies in 40 communities.So why might you consider us?As founding members of the NIOT and with a commitment to personal development for all, we appreciate the importance of progression and continued growth within the Trust. With multiple...

  • Director, Medical Information

    3 days ago

    Other Side Of The Moon, Australia Insmed Incorporated Full time $150,000 - $200,000 per year

    Company DescriptionInsmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are...

  • Product Support Engineer

    2 weeks ago

    Other Side Of The Moon, Australia DDN Full time $80,000 - $120,000 per year

    This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial...

  • Installer/Site Superintendent

    2 weeks ago

    Other Side Of The Moon, Australia Lummus Corporation Full time $80,000 - $120,000 per year

    Carter Intralogistics, a Lummus Group Company, is a leading provider of automated material handling and industrial automation solutions to customers around the country. Our company is built on four key principles – Cooperation, Responsibility, Communication and Quality. These principles are embedded in everything we do and drive us to help our customers...

  • (16/10/2025) Senior Director, Customer Success APAC

    2 weeks ago

    Council of the City of Sydney, Australia Sumo Logic Full time

    As a trusted customer advisor and leader, the Senior Director, Customer Success APAC will ensure our customers in the region are meeting or exceeding their business objectives through their use of Sumo Logic. You’ll be responsible for leading the APAC Regions customer success organization that engages with our customers throughout their full...

  • Senior Customer Success Manager

    7 days ago

    Council of the City of Sydney, Australia NICE Systems Full time

    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? At NiCE, we know that...

  • Director of Business Development

    3 weeks ago

    Council of the City of Sydney, Australia Success Tutoring Australia Pty Full time

    About Success Tutoring Success Tutoring is Australia's fastest-growing education franchisor, revolutionising the way students learn through personalised tutoring in English and Math for K-12 students. Our innovative membership-based model ensures consistent learning support and a strong focus on motivation—helping students achieve outstanding academic and...

  • Head of Customer Success

    3 weeks ago

    Council of the City of Sydney, Australia Heidi Health Ltd Full time

    Overview Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more...

  • Customer Success Manager

    2 weeks ago

    Council of the City of Sydney, Australia Luminance Full time

    This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the...

  • Customer Success Associate

    4 days ago

    Council of the City of Sydney, Australia black.ai Full time

    Location Australia - Sydney/Melbourne/remote Employment Type Full time Location Type Remote Department Customer Success Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months,...