Hospitality Systems Administrator

2 weeks ago

Sandy Bay, Tasmania, Australia Federal Group Full time

About Federal Hospitality

Federal Hospitality's portfolio of nationally acclaimed brands includes Wrest Point Hotel & Casino, Country Club Tasmania, our luxury lodge Saffire Freycinet, The Henry Jones Art Hotel, MACq 01 Hotel, as well as our local hotel group Vantage. While each business has its own iconic brand and connection, together they represent the very best of Tasmania. We have an exciting position available for an energetic and dynamic individual to join our team as our Hospitality Systems Administrator, based at Wrest Point Hotel & Casino in Sandy Bay.

What can you expect from a day in this role?

This full-time position is responsible for supporting the Procurement Manager in administering all Hospitality Systems,  eg. point of sale, stock control, online ordering, gift cards within Federal Hospitality, to ensure smooth customer transactions, integrity of data, and access to information. This includes:

  • Applying Federal Group Hospitality policies to system applications, to ensure minimal business interruptions and quality data flow into the Groups data warehouse.
  • Undertaking a range of system administration duties such as setting up security profiles, user access, menus and various data, alerts and triggers and preparing audit requirements to ensure the ongoing administration of POS systems, Inventory systems and the integrity of data.
  • Assist in developing and maintaining technical documentation and associated Standard Operating procedures, reporting and record keeping relating to relevant systems.  Proactively sharing knowledge and educating others in the use of these systems to ensure systems are utilised efficiently and effectively and that critical systems information is distributed to relevant stakeholders across the business.
  • Assist in developing, maintaining and continuously improving systems and processes and ensuring that policies and procedures are documented to allow the effective governance of POS systems, Inventory systems and improvements to business outcomes.
  • Building effective working relationships with stakeholders, across a range of business units in order to understand business operations and manage the needs of end users with regard to POS information, inventory control, purchasing, finance.

What You'll Bring To The Role:

You are a detail-oriented professional who thrives under pressure and takes pride in delivering accurate, timely results. You'll also bring:

  • A passion for providing exceptional customer service with the ability to learn new computer systems, and knowledge of point-of-sale systems, or ability to acquire
  • The ability to work effectively in a fast-paced team environment, always operating with excellent communication skills.
  • Understanding of front and back of house hospitality operations

What's in it for you?

Along with this fantastic role, you will also receive:

  • Competitive salary and benefits package, including wellbeing support.

  • Delicious FREE staff meal available per shift and FREE secure onsite parking

  • Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment.

  • A collaborative and supportive workplace culture.
  • Opportunities for continuous learning and professional development.

Interested? Take the next steps to apply now

Click "Apply" and follow the steps to send us your resume and cover letter, you will also have the option to upload a short introduction video. Applications will be assessed as received so apply now

If this isn't the right role for you but you're interested in working at one of the Federal Hospitality properties or corporate teams, please check out our other current vacancies on our careers 

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