Investigator

Company description:

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the Department of Education, please visit

Job description:

At the NSW Department of Education, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.

• Multiple Ongoing and long-term temporary full-time opportunities
• Located in Parramatta with flexible working arrangements available
• Competitive salary ranges from $113,574 to $125,720 p.a. plus superannuation and annual leave loading.

About the role

The Investigator position offers a unique opportunity to contribute significantly to the quality and safety of early childhood education in New South Wales. As an Investigator, you will be part of the Operations Group within the Early Childhood Education and Care Regulatory Authority. This team plays a pivotal role in upholding standards and ensuring compliance across over 6,000 services. By conducting thorough investigations and crafting informed regulatory responses, you will help protect our youngest learners and support the continuous improvement of education and care services.

The responsibilities include:

• Conduct investigations into serious incidents, complaints, and complex non-compliance matters to safeguard the sector's reputation and children's safety.
• Gather evidence, prepare detailed reports, and advise on regulatory responses to drive improvements in service quality.
• Maintain comprehensive records and engage with stakeholders to implement effective compliance strategies.
• Engage with governmental and educational stakeholders to facilitate effective compliance
• Handling sensitive situations and navigating complex regulatory environments effectively.

For further information please click here to view the role description

About you

• Experience in conducting formal investigations
• Experienced in high-pressure situations
• Proficient in evidence-gathering and report writing
• Effective communicator with strong negotiation skills
• Able to manage sensitive and complex compliance issues
• Skilled in regulatory compliance and risk-based decision-making

Key knowledge and Experience

• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Relevant qualification and/or equivalent experience in investigations in a regulatory environment.
• Driver license and ability to undertake short term travel, as driving is an essential requirement of this role.
• A valid Working with Children Check clearance.
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive salary, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role, as well as providing answers to the following pre-screening questions below:

1. Please provide an example where you were responsible for managing a high volume of cases or tasks. How did you prioritise your work to ensure that the most critical issues were addressed effectively and efficiently. (300 words max)

2. Please provide details of a recent investigation where you demonstrated your ability to work with various stakeholders to safeguard the safety, health and well-being of children during an investigation (300 words max).

Please refer to the Applicant's Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking 'Apply Now'.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date: Wednesday 22nd October 2025 at 11:59pm.

For role enquiries please contact Troy Alderton at and for recruitment process enquiries please contact Jenny Nguyen at

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.