Customer Service Administrator

10 hours ago

Queanbeyan, New South Wales, Australia Qcity Transit Pty Ltd Full time $60,000 - $80,000 per year

About CDC

Australia's leading multi-modal company, ComfortDelGro Australia (CDC), is committed to delivering best-in-class transport solutions to metropolitan and regional communities across various states in Australia. With a fleet of over 12,000 vehicles and more than 5,700 employees, CDC moves millions of customers every year, linking people to places and building communities.   About the role

Operating out of our Queanbeyan depot and supporting Fyshwick. This role is the front face for our depot you will be the first-person guests to our depot will meet. Your day will consist of liaising with schools, parents and other external stakeholders. As well as being ready to jump in and help other departments (such as charter support) meaning you'll get wide exposure and training across our operations.

This is a great role to take initiative in, you'll get plenty of opportunities to own processes such as lost property or dealing with customer complaints or queries.

Having confidence in being able to de-escalate and offer superb customer service, you will be proactive and process driven. What we're looking for

  • Experience in customer service (deescalating and handling complaints from start to finish)

    - Complaints, complements and queries. Our external stakeholders share their thoughts.
  • Great communication skills, verbal and written

    - You'll engage external and internal stakeholders following up with calls and emails.
  • A proactive mindset

    - You'll have plenty of opportunities to help, even if in a different team
  • Process driven

    - Following set processes doesn't limit ownership and creativity here

Why join CDC

  • Attractive salary package
  • Modern equipment and offices
  • A friendly, supportive and experienced team
  • Free parking on-site
  • Corporate benefits

Apply now

We don't have application close dates. We review applications as we receive them so don't wait If you are interested in this opportunity or would like to learn more with a confidential phone call, click apply and submit your cover letter and resume.

Please note a pre-employment medical (including drug and alcohol screen) and Police Check is also required as part of our recruitment process.

CDC is an equal employment opportunity (EEO) employer committed to attracting and developing a diverse workforce that reflects the communities we serve. We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islanders, people who identify as LGBTQIA+, individuals with a disability and those from culturally and linguistically diverse backgrounds.

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