A03 Call Centre Officer

2 weeks ago

Cairns, Queensland, Australia empire group Full time $60,000 - $80,000 per year
  • A03 Maintenance Support Officer - Call Centre
  • ASAP Start
  • Initial 3-month temporary contract + likely ongoing extension
  • $50.37 PH + super
  • Queensland Government
  • Cairns

The Role

A large government department, is seeking an experienced call centre officer to provide support in a high volume inbound call centre environment. You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government housing properties.

Your duties will include:

  • Arranging responsive maintenance for Government Housing Properties
  • Answering or making customer calls to address their maintenance needs.
  • Raising work orders
  • Engaging with callers to confirm or clarify information and calming angry customers, as needed.
  • Appropriately using software, databases, scripts, and tools
  • Understanding and striving to meet or exceed call centre metrics.
  • Providing consistent customer service

You

The successful candidate will have a minimum of 6 months call centre experience and will be able to demonstrate the following:

  • Experience in a call centre/high-volume customer service environment
  • Insurance repair or property maintenance experience is highly regarded
  • Problem-solving and de-escalation skills
  • Exceptional customer service, active listening and verbal and written communication skills
  • Strong time management and decision-making ability
  • Microsoft Office Skills in Excel, Word and Teams

As part of our contractor community, you'll have access to:

  • Shopping, lifestyle & entertainment discounts
  • A dedicated recruitment partner
  • An Employee Assistance Program (EAP)
  • Ongoing support and career guidance

Apply

If you're ready to take the next step in your career, or you're looking to get your foot in the door with government, apply now

Please apply directly via SEEK with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly - or call me on

Please note, only shortlisted candidates will be contacted.

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.

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