Customer Success Manager

2 weeks ago

Port Melbourne Victoria, Australia Restoke Full time $104,000 - $130,878 per year

Location: Hybrid, Melbourne

Type: Full-time

About Restoke

Restoke is restaurant intelligence, the operating brain for back-of-house. Our AI helps venues control costs, automate ordering, track live inventory, manage recipes, run tasks, and pay suppliers, all with clear, data-driven decisions. We are a global company with offices in Australia and the USA, serving venues across APAC and North America.

The Role

You will own activation, adoption, and long-term success for a portfolio of venues. This is product-led customer success, you design repeatable playbooks, in-product guides, and moments that delight.

Success looks like: fast activation, short time to first value, deep feature adoption, high net retention, healthy expansion, strong NPS.

What You'll Do

  • Onboard and activate: build smooth journeys with in-app checklists, group sessions, and focused 1:1s when needed.
  • Drive adoption: use health scores and cohort insights to nudge the right actions, unlock value feature by feature.
  • Grow accounts: run value reviews, share ROI wins, introduce modules that help customers hit their goals.
  • Champion the customer: turn feedback into improvements, partner with Product on guides, help centre content, and smart prompts.
  • Upgrade the engine: refine playbooks, automate steps, keep the experience efficient and human.
  • Operate with great tools: HubSpot, Intercom, Mixpanel, Gong, , Zoom.

About You

  • 2 to 4 years in Customer Success or Onboarding at a SaaS company, hospitality background is a plus.
  • Clear communicator who builds trust quickly, great on Zoom and in venue.
  • Comfortable with data, you translate dashboards into next steps.
  • Ownership mindset, proactive, collaborative, you make things better every week.
  • Thrive in a growing team, you enjoy building systems that scale.

Nice to have: POS or payments exposure, inventory or recipe costing familiarity, basic SQL or strong spreadsheet skills, experience with PLG motions and health scoring.

Why Restoke

  • Join a category creator, help define restaurant intelligence.
  • Competitive salary, ESOP, real growth path to Senior CSM and beyond.
  • Hybrid flexibility, strong team culture, work with leading venues in Australia and the USA.
  • Build measurable impact that operators feel every service.

How to Apply

To apply please submit your resume and a cover letter via our application form.

  • Customer Success

    2 weeks ago

    Melbourne, Australia Eptura Full time

    **Who are we**: Eptura is a global worktech company that provides software solutions for people, workplaces and assets to enable everyone to reach their full potential. With 16 million users across 115 countries, we are trusted by over 16,000 of the world’s leading companies to realise a better future at work. **Role Overview**: As a Customer Success...

  • Customer Success Representative

    2 weeks ago

    Victoria Plains, Australia Corporate Traveller Australia Full time $60,000 - $80,000 per year

    Corporate Travelleris the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end to end travel experience faster, simpler and easier for...

  • Customer Success Manager

    2 days ago

    Melbourne, Australia Cisco Systems Full time

    **Senior Customer Success Manager** There are a lot of security companies out there, but no one is doing what Kenna is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see phenomenal growth as some of the top companies in the world flock to...

  • Customer Success Manager

    2 days ago

    Melbourne, Australia dotdigital Full time

    **About Us**: **The Company**: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Australia Rapid7 Full time

    **Customer Success Manager** Rapid7 is seeking a strategic and supportive Customer Success Manager who will provide best in class customer experiences and be a strong partner for our customers at every stage of the buying process. We’re focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer...

  • Customer Success Manager

    2 days ago

    Melbourne, Australia FrankieOne Full time

    Are you passionate about working with top fintechs and global crypto leaders to tackle critical issues? Do you thrive in high-intensity, fast-paced environments but without the red tape that drags organisations down? Keen to be part of a bonafide Australian success story? If so, we want you on our team! As a Customer Success Manager at FrankieOne, you will...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Litmos Full time $90,000 - $120,000 per year

    Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right placeLitmos develops eLearning solutions for top-performing companies. An established leader in the market since...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia RIB Software Full time

    Join to apply for the Customer Success Manager role at RIB Software2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at RIB SoftwareDriven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry forward and make engineering and construction more efficient...

  • Customer Success Manager

    5 days ago

    Melbourne, Australia Real Time Australia Full time

    Long term contract (up to 12+ months) working for a well-recognized Global brand - Pref local to Melbourne; Should be flexible & open to Hybrid (WFH + WFO) - Up to $450/day (incl. super) +trainings +laptop Make a difference in the lives of customers & work with an award-winning CS Team for one of the most recognized Software companies in the...

  • Customer Success Manager

    2 days ago

    Melbourne, Australia Netskope Full time

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...