Policy and Project Officer

Triple Zero Victoria (TZV)

• Exciting opportunity to join the Strategy, Policy and Planning team at Triple Zero Victoria
• Use your expertise to support the organisation's approach to continuous improvement
• Full-time ongoing role based at Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Policy and Project Officer plays a key role in the provision of policy and project management support across the organisation.

Reporting into the Senior Policy and Project Officer, this role is responsible for contributing to the implementation of various projects and initiatives, proactively collaborating with and supporting internal and external stakeholders, and meeting project objectives.

Day to day responsibilities include:

• Develop and maintain relevant project documentation such as Project Management Plans, status reports, and high-quality briefings, reports and submissions for a range of audiences.
• Review, analyse and interpret recommendations from inquiries and legal policies to support the provision of accurate and strategic policy advice to stakeholders.
• Organise project-related meetings and workshops, and develop and maintain lessons management tools, processes and data.
• Support the organisation's continuous improvement approach through the development and implementation of policy projects.
• Keep up to date with new, emerging and current strategic issues and opportunities relating to policy reform and the broader emergency management reform environment.

About You

To be successful in this role, you will be a customer-focused critical thinker who is able to develop and maintain strong working relationships with a broad range of stakeholders. You will have experience delivering complex projects within short timeframes.

The successful candidate will have the following experience, skills and attributes:

• Strong attention to detail with the ability to prepare high quality, accurate and detailed documents, reports and correspondence for senior stakeholders.
• Proven ability to analyse and interpret data from various sources and provide strategic policy advice to senior stakeholders.
• Demonstrated understanding of the project lifecycle and project methodologies.
• Experience supporting policy reform or projects within the public sector (desirable).
• Strong interpersonal, communication and presentation skills.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• 'Memberlink' discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the 'Apply' button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 14 September, 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via