Retail Supervisor

We are looking for a candidate who is interested in working in our store.

About the role

Retail Supervisor must ensure that retail operations are carried out effectively and efficiently for maximum customer satisfaction and develop sales with revenue growth.

Key Responsibilities:

Retail Operations

· Enforce in-store security, health, and safety procedures.

· Maintain high visual merchandising standards and store conditions.

· Deliver exceptional sales service to enhance customer satisfaction.

· Interact with customers to identify their needs and preferences.

· Operate cash registers and point-of-sale (POS) machines.

· Receive and verify the quality and quantity of new shipments.

· Keep the store fully stocked and maintain accurate inventory records.

Sales and Customer Transactions

· Assist the Store Manager in achieving sales targets.

· Process customer payments for goods and services.

· Check product prices and prepare sales invoices.

· Provide post-sale services, including returns and refunds.

· Liaise with vendors and suppliers based on customer feedback.

Customer Services

· Welcome customers and answer product-related questions.

· Recommend products based on customer needs and preferences.

· Address customer concerns and demonstrate product usage.

· Inform customers about sales, promotions, and store policies.

Stock Management

· Unpack deliveries and restock shelves.

· Maintain stock levels and conduct inventory checks.

· Participate in stocktakes and periodic accounting.

Store Promotions and Maintenance

· Communicate customer feedback and complaints to the manager.

· Maintain a clean and organized store environment.

· Adhere to health and safety procedures.

Qualifications Requirements

· Diploma or higher qualification in business, commerce, or a relevant field.

· Alternatively, 2+ years of experience in retail management position.

Experience and Skills

· Minimum of 1 year of industry experience in all aspects of retail operations.

· Excellent communication and customer service skills.

· Strong problem-solving abilities.

· Compliance with store policies, including WHS procedures.

· Knowledge of retail industry regulations and store protocols.

Technical and Other Skills:

· Proficiency in computer operation, Microsoft Office, and email.

· Ability to adapt to shift work in a dynamic retail environment.

· Hardworking, collaborative, and proactive approach to work.

· Friendly, helpful, and committed to customer satisfaction and business success.

Location: Ti Tree, Northern Territory

Salary: $65,000 - $70,000 per year + Superannuation

Availability: 40 hours per week. Weekends may be required

Benefits: Paid Annual Leave

Job Type: Full-time

Pay: $65,000.00 – $70,000.00 per year

Ability to commute/relocate:

• Ti Tree, NT 0872: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Retail management: 1 year (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person

Expected Start Date: 01/05/2025