Loyalty Supervisor

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationAloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia, 6103

SchedulePart Time

Located Remotely?N

Position Type Non-Management

Aloft Perth is on the lookout for a passionate and detail-oriented Loyalty Supervisor to join our Front Office team on a 6-month fixed-term contract (until May 2026).

This is a fantastic opportunity to make your mark in a dynamic hotel environment, with a strong pathway to permanent employment.

About the Role

As Loyalty Supervisor, you'll be the face of our Marriott Bonvoy Elite member experience - leading recognition, engagement, and service excellence from pre-arrival to post-stay. You'll also support front desk operations and mentor our Connector Team to deliver memorable guest journeys.

Key Responsibilities

• Champion the Marriott Bonvoy Loyalty Program and Elite member experience
• Coordinate daily operations and ensure service excellence
• Lead and support the Connector Team
• Respond to guest feedback and drive satisfaction
• Assist with team coaching and development

Your vibe:

• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude
• Strong communication and guest service skills
• A proactive, team-focused mindset
• Passion for creating exceptional guest experiences

Our Perks:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Aloft Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Aloft, we aren't your typical hotel—but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

At Aloft, we aren't your typical hotel—but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.