Venues & Ministry Programs – Business Operations - Ministry Growth Specialist

Venues and Ministry Programs

27 Oct

Written By Human Resources

Division/branch: Venues and Ministry Programs

Location: Based at Port Hacking, with flexibility for hybrid work and travel to Youthworks sites as required

Job type: Full Time

Closing Date: as soon as position is filled

Youthworks exists to support Christian ministry, especially to children and youth, by partnering with churches and schools to grow disciples of Jesus. Camping Ministry provides temporary communities where young people experience Scripture, relationships and God's creation in a unique and powerful way. The Ministry Growth Specialist supports this mission by helping Youthworks' venues and programs reach more young people, more effectively, with greater ministry impact year after year.

POSITION PURPOSE

The Ministry Growth Specialist plays a key role in strengthening Youthworks' Camping Ministry by driving customer retention, improving service quality, and identifying opportunities for ministry growth. The role contributes directly to strategic development, ensuring our camping ministry remains impactful, sustainable, and responsive to the needs of schools, churches and ministry partners. Through meaningful relationships, customer insight, and collaborative innovation, this role helps Youthworks deliver excellent camping experiences that support gospel-shaped discipleship.

ROLE OVERVIEW

This role develops and supports systems, processes and strategies that drive ministry growth. It provides oversight and coordination of CRM-related functions, analyses customer feedback, and develops recommendations for the Senior Leadership Team to support operational performance and ministry outcomes. The Ministry Growth Specialist works closely with the Customer Experience Team, Marketing and other internal stakeholders to foster continuous improvement and ensure our guests receive consistently excellent service.

Customer Relationship Management & Retention

• Oversee CRM-related systems and workflows in partnership with the Customer Experience Team
• Strengthen long-term relationships with schools, churches and ministry partners
• Support account management consistency and customer communication rhythms
• Encourage practices that promote repeat bookings and ministry continuity

Customer Insights, Feedback & Quality Improvement

• Analyse guest feedback, booking trends and customer data to identify issues, opportunities and patterns
• Develop clear recommendations, reporting and insights for the Senior Leadership Team
• Assist in continuous improvement processes to enhance the camping experience and operational quality

Ministry Growth, Product Development & Outbound Sales
- Identify opportunities for growth in Camping Ministry across venues, programs and partnerships
- Drive increased activity in outbound sales initiatives (including prospecting calls, targeted engagement and lead generation) to increase bookings and expand ministry reach
- Engage daily in sales and customer engagement activities including visits to churches and schools across the state.
- Contribute to product development, including new initiatives and improvements to existing ministry offerings
- Provide insight into market expectations, competitor trends and emerging ministry needs

Cross-Team Collaboration

• Work closely with the Customer Experience Team in bookings and program planning to improve customer outcomes
• Collaborate with Marketing, Finance and Operations to support aligned strategies and priorities
• Promote strong communication and shared ownership of customer outcomes

Donor Relations

• Support Donor Relations through periodic information-sharing and collaborative initiatives
• Identify alignment opportunities that may assist in securing supplementary revenue or ministry investment

Professional Conduct, Risk & Compliance
- Model safe, professional and responsible behaviour in line with Youthworks policies
- Support operational practices that uphold safety, child protection and risk awareness
- Actively contribute to an encouraging, Christ-centred team culture

KEY RELATIONSHIPS

• Internal: Business Operations Manager, Customer Experience Team, Marketing, Finance, Venue Managers, VMP Senior Leadership Team
• External: School and church representatives, ministry partners, and service providers (as required)

SUCCESS MEASURES

Success in this role will be demonstrated through:

• • Increased customer retention and measurable growth in returning ministry partners
• • Clear, actionable insights being delivered to SLT on operational and ministry performance
• • Effective participation in outbound sales initiatives that contribute to increased bookings and ministry reach
• • CRM systems and rhythms functioning efficiently across teams
• • Contribution to product innovation and ministry growth outcomes
• • Effective collaboration and strengthened cross-team communication

QUALIFICATIONS, SKILLS & EXPERIENCE

Essential

• Demonstrated experience in customer engagement, CRM, sales, or business development
• Strong analytical and communication skills, with experience in report writing and insights development
• Ability to build positive relationships and work collaboratively across teams
• Alignment with the mission, vision and values of Youthworks
• A committed Christian actively involved in a local church

Desirable

• Experience in ministry, education, camping or hospitality settings
• Familiarity with customer feedback systems, CRM software or account management
• Experience in outbound sales, continuous improvement or product development

PRE-EMPLOYMENT REQUIREMENTS

• Working With Children Check (WWCC)
• Safe Ministry Training (or equivalent, to be completed if not current)
• Agreement to the Youthworks Code of Conduct
• Compliance with Youthworks policies and procedures