NZ Technology

Company Description

About SEEK

At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.

By joining us, you'll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it's where your career aspiration and our purpose can make great things happen.

Why join us?

Be part of a multi-national tech company with strong core values to help us solve complex challenges for our customers while building a flexible, exciting career – one that could take you anywhere.

We're looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment. As one of Asia Pacific's largest tech companies, you'll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region.

Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team. Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.

Job Description

About the team

The Workplace and Infrastructure Platforms team at SEEK is central to enabling seamless connection, collaboration, and productivity for employees across the APAC region. This team is part of SEEK's broader Enterprise Technology Group and is responsible for delivering and evolving the technology platforms that underpin the employee experience.

About the role

Step into a role where your technical expertise directly impacts how Australia's most innovative job marketplace operates. As our Technology & Frontline Support Specialist, you'll be the go-to problem solver ensuring SEEK's teams have seamless technology experiences every day.

You'll tackle everything from complex system configurations to hands-on hardware deployments, working with the latest Microsoft and Apple technologies alongside cutting-edge SaaS applications. Your troubleshooting skills will be put to the test in our fast-paced environment, where every solution you deliver helps connect more people with meaningful work opportunities.

Responsibilities

• Attend and manage the Tech Bar to assist users with immediate technical queries and provide in-person support for walk-up users
• Provide in-person support for office technical issues including monitors, printers, meeting room systems, and other equipment to ensure smooth office operations
• Image, setup, configure and deploy new equipment, plus provide ongoing maintenance and support for IT assets including procurement assistance
• Handle escalated technical issues from Frontline support, diagnose complex problems across various systems remotely and onsite, and escalate critical issues for prompt resolution
• Provide remote and onsite support for Office 365 applications, troubleshoot user issues, and assist with O365 functionality to enhance productivity
• Maintain and troubleshoot CCTV, access control, and related security systems while collaborating with facility management
• Create, update and maintain technical knowledge articles and documentation to support Service Desk and end-users with both remote and onsite scenarios

Qualifications

Skills and experience

• Demonstrable experience in delivering exceptional customer service with superb communication skills for both technical and non-technical audiences
• Proven experience in Level 2 technical support or similar role with strong knowledge of IT systems, hardware, software, and networking
• Sound knowledge of Microsoft Systems including Outlook, Excel, Word, PowerPoint, Teams, SharePoint, and OneDrive
• Solid working knowledge of Azure Active Directory and Office 365 identity management
• Experience with both macOS and Windows operating systems
• Well-developed analytical and problem-solving skills with ability to quickly diagnose, resolve, and escalate issues appropriately
• Demonstrated ability to work under pressure, deliver outcomes within deadlines, and provide empathetic service experiences

Additional Information

Permanent Perks

At SEEK we offer:

• Tailored career development planning
• Professional development sessions with industry leading guest speakers
• Support of flexible working, including a mix of office and work from home days depending on your role
• Annual Performance Bonus Plan
• SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future, and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050
• Paid and unpaid leave benefits including Personal Flexi Days as well as the opportunity to purchase additional leave

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.