Impairments Benefits Officer

WorkSafe is Victoria's workplace health and safety regulator. We are also the workplace injury insurer. Our job is to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community and the reason we exist.

• $120,908 per annum plus Superannuation
• Full time, Fixed term to 30 June 2026
• Wadawurrung/Geelong based role (hybrid work from home - 3 days a week in office)

About the opportunity

The Claims and Recovery Support Division (CaRS) is focused on supporting the recovery and return to work of injured workers. This is achieved through adopting a contemporary approach to claims management and person centered planning, to support injured workers in maximising their social and economic participation. CaRS is transforming how support and services are delivered to injured workers to improve outcomes achieved and help shape the future Recovery Service Model for the Victorian Workers Compensation scheme.

The Impairment Benefits Officer is a member of the Claims Support team within the CaRS Division. This role is responsible for coordinating the assessment and payment of permanent impairment entitlement to all eligible injured workers within CaRS. This includes making quality eligibility and entitlement decisions, managing stakeholder engagement and communication, and fulfilling administrative requirements. Key accountabilities include:

• Management of impairment benefit (IB) claims for the CaRS Division in accordance with the annual performance adjustment measures for IB claims management.
• Working closely with both the Impairment Benefits and Recovery & Support teams to ensure proactive and effective management of impairment benefit claims, identifying and addressing any performance improvement areas.
• Providing specialist support and advice on IB claims resolution of complex issues including matters relating to conciliation, complaints and other disputes
• Collate and analyse complex IB data, interpreting to understand trends, risks, opportunities and possible solutions and report on findings.
• Provide subject matter expertise and authoritative advice in claim reviews with Legal and Medical experts, negotiating and collaborating to achieve issue resolution

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

To be considered for this opportunity, you will demonstrate the following skills and experience:

• Current operational claims management experience and demonstrated ability to translate policy into operational processes, procedures and practices.
• Good working knowledge of the AMA4 guides and relevant IB legislation in the Accident Compensation Act 1985 and Workplace Injury Rehabilitation and Compensation Act 2013
• Knowledge of claims management processes particularly an understanding of the Victorian system for managing, compensating work injuries, including the ACCtion and NOVUS systems.
• A high level of communication skills (written and oral), including facilitation of groups, and the ability to give advice and information.
• Excellent planning and organisation skills and to work to deadlines.

Qualifications

Tertiary qualification in a relevant discipline is desirable (i.e. business related) and/or significant equivalent industry experience.

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.

What's next?

Applications close at 11:00pm on Wednesday 9th July 2025. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

For further enquiries please contact Natasha Zaluski via email [email protected]