Delivery & Commercial Lead, Product Lab

(i.e.,) are currently looking for a Delivery & Commercial Lead to join the team and drive the commercial success and operational efficiency of our Product Lab, acting as the essential bridge between technical innovation and financially viable products and client engagements.

Research indicates that certain demographic groups, such as women, may be less inclined to apply for a role unless they meet all the job requirements. If you're interested in this role, we strongly encourage you to apply, as you might be just what we're looking for.

At (i.e.,), everyone is welcome, regardless of your background, origin, love interests, faith, disability status, ethnicity, or the gender you identify with (please share your pronouns). We actively seek individuals who embody qualities of integrity and empathy. Our people are our most valuable asset, and the diverse skills and perspectives that individuals contribute to our team are key drivers of our success.

The Product Lab helps enterprises de-risk innovation through rapid experimentation, data, and evidence, proving what works before scaling what matters.

The Delivery & Commercial Lead plays a pivotal role in turning that ambition into reality. This role leads the rhythm of the Lab, ensuring experiments and new solutions move from concept to outcome with clarity, discipline, and commercial alignment. It's about creating the conditions for great ideas to move fast and land well.

The Product Lab partners with some of Australia's largest and most forward-thinking organisations to explore new ways to create value. From emerging technologies like AI, automation, and IoT to entirely new products, services, and business models, the work spans innovation in all its forms, helping teams understand and apply emerging technology in real, tangible ways. The Lab is where bold ideas are tested, proven, and brought to life at enterprise scale.

This is not traditional delivery. The Lab operates at the edge of innovation, where things are fast-moving, experimental, and sometimes ambiguous. The Delivery & Commercial Lead builds just enough structure to keep momentum, embedding clear hypotheses, measurable outcomes, and data-led decision-making without slowing down creativity or learning.

You'll work closely with the Director of Product Lab to bring definition to emerging opportunities, shape proposals, and translate experimentation into commercial value for our clients. You'll provide operational and delivery leadership across multiple initiatives while maintaining visibility on scope, budget, and progress.

The ideal person thinks in systems, understands how experimentation creates business value, and thrives in structured ambiguity. They bring rigour without rigidity, and see every experiment as a chance to learn, prove, and build.

Your core focus will be across commercialisation, operations, and strategic partnership:

• Commercial Pipeline & Value Realisation: Identify, qualify, and shape new business opportunities, translating the technical capabilities of Product Lab into clear, quantified business value and compelling client proposals.
• Budget & Scope Management: Lead collaboration to ensure all lab projects are accurately costed, budgeted, and scoped prior to contract, actively monitoring project burn rate and managing high-stakes client relationships from initial concept through to successful contract and delivery.
• Operational Discipline: Establish and govern the operational processes for the entire product lifecycle, from commercial qualification through to technical prototyping, client delivery, and successful handoff to core business units.
• Evidence-Led Delivery: Embed a data-first approach, ensuring every project is guided by clear hypotheses, measurable outcomes, and data-informed decisions that shape next steps.
• Strategic Partnership & Advocacy: Serve as the strategic partner to the Director of Product Lab, effectively filtering and prioritising incoming requests to protect the technical team's time and focus.
• Stakeholder Communication: Act as the key interface, translating complex AI/ML concepts into clear, compelling, and financially viable business communications for non-technical internal stakeholders and senior executives.
• Risk Management: Confidently guide senior internal and external stakeholders through the inherent risks and timelines of innovative AI projects, managing expectations and securing long-term business support.

A little about who this person would be:

• Proven Experience: Demonstrated experience (5+ years) in sales, account management, commercial operations, or a senior product role within a technology-focused environment.
• Process-Orientated: A demonstrated history of establishing and running operational and delivery processes for complex, iterative projects, with an exceptional bias toward establishing process and structure in ambiguous environments.
• Strong Communicator: You are comfortable interacting candidly and transparently across a broad number of stakeholders from technical teams, to business teams to senior leadership.
• Technically Minded: An interest in and ability to speak fluently about the AI/ML and software product lifecycle, including understanding the language, risks, and timelines associated with building AI solutions.
• Growth Mindset & Ownership: You embody qualities of integrity, humility, sharp intellect, empathy, and a growth mindset, putting clients first at all times. You have a demonstrated ability to take ownership, define the commercial direction of a technical unit, and thrive in a role that requires balancing revenue targets with protective partnership.
• Highly Collaborative: A strong grasp of emotional intelligence (EQ), capable of managing and influencing senior stakeholders internally and externally, and fostering a productive, respectful partnership with technical leadership.

The Consultant We Value

We value talent who put our clients first—always—with humility, sharp intellect, and unwavering integrity. A servant leader at heart, they earn trust through action, respect privacy, and consistently leave things better than they found them. Fueled by a growth mindset and lifelong learning, they adapt with intention and evolve through structured innovation. They listen deeply, share openly, align swiftly, and go boldly. Analytical and curious, they lead with initiative, form strong points of view rooted in insight and innovation, and have the courage to challenge the status quo for the better. This is the consultant who not only delivers, but inspires.

Why us?

(i.e.,), the Innovation and Experience company is a full service product consultancy accelerating growth for some of Australia's most successful businesses (a sample is on our website - take a look for some recent work). (i.e.,) employs 60+ people working in cross functional teams to innovate and deliver outcomes powered by a product mindset, design thinking and Agile delivery.

(i.e.,) promotes a growth mindset.  We trust in each other, and embrace a flat structure. Work flexibility and work-life balance are core values within our DNA, and central to our success in creating 'one (i.e.,)'. Each team member has opportunities to work on unique and exciting projects while developing their skills and shaping their career.

Respectfully, we are not looking for any help from recruitment agencies with his role. Applications will need to address your experience/skill across the key performance areas. If you wanted to chat about the role before applying please email Ali Bennett, Talent Lead