Sales Operations Manager

Due to ongoing growth and expansion, we are seeking an Experienced Operations Assistant to join our rewarding sales team.

About Us:

At Yes Claims, we fight for people when insurance companies say no—because we believe they should say yes instead. We specialise in overturning denied insurance claims, helping individuals get the coverage, benefits, and compensation they rightfully deserve. Navigating insurance disputes can be overwhelming, but we handle the complexities, advocate for our clients, and push back against unfair denials. Our mission is simple: turn "no" into YES—one claim at a time.

As we continue fast growth in a highly needed and welcomed advocacy space, we are seeking an exceptional leader to join our dynamic team based in the Gold Coast.

Our company is in the process of launching new brands where this role will have the opportunity to play a pivotal role in the company's future which will impact thousands of customers across Australia.

Role Overview:

As we continue fast growth in a highly needed and welcomed advocacy space, we are seeking an exceptional leader to join our dynamic team based in the Gold Coast.

Our company is in the process of launching new brands where this role will have the opportunity to play a pivotal role in the company's future which will impact thousands of customers across Australia.

Take the lead as our Sales Operations Manager and drive efficiency, strategy, and growth across multiple brands. If you're a data-driven problem-solver with a passion for optimizing processes and empowering sales teams, all whilst having a laugh along the way, this is the role for you

Why You'll Love Working with Us:

• Awesome Perks: Competitive pay, growth opportunities, and all the tools you need to succeed
• Make an Impact: Your work will help us deliver better, faster, and smarter solutions to our clients.
• Be Part of a Revolution: We're not a insurance company; we're shaking things up in claims management.
• Fun Culture: Work hard, laugh harder—our team knows how to mix business with pleasure.

How You'll Make an Impact:

• Strategic leadership, driving operational excellence, ensuring efficient and effective operations management.
• Establish consistent standards and performance measures to achieve targets and meet performance cadence.
• Plan and coordinate business sales activities and rostering, in line with monthly objectives. Direct Team Members in accordance with requirements. Implement strategies developed by the General Manager.
• Identify improvement opportunities in current systems, processes and procedures. Undertake development and implementation of new practices.
• Engage with Marketing to contribute to content development for customer correspondence.
• Streamline the customer engagement process in collaboration with Marketing.
• Responsible for leading a high-performing team of sales professionals.
• Lead by example, assist, support and provide guidance, where required.
• Manage and maintain CRM records, ensuring a high standard of operational use. Review customer deals, for content consistency and timely engagement response periods.
• Liaise with the General Manager and Executive Team to plan and execute strategic regional targets, in consultation with Marketing.

About You:

• At least 4 years' experience as an Operations Manager, leading teams in similar industries such as trade or financial services.
• Tertiary studies in Business, Commerce, Economics, Project Management or a similar field requiring a high level of business administration and attention to detail, is highly desirable.
• Extensive experience in delivering successful results in business management, project management, and/or change management.
• Exceptional organisation, communication, technical and reporting skills.
• Experience in financial budget management and meeting targets.
• A track record of delivering results, overcoming hurdles, influencing others, taking accountability, and resolving complex issues.
• Exceptional verbal and written communication skills, including detailed reports, flow charts, presentations, processes and procedures, and negotiation and influencing skills.
• Strong computer literacy skills and proficient in various CRMs.

Ready to Make a Difference?

If this sounds like your kind of role, we want to hear from you Experience is great but not essential – we're looking for confident, driven individuals with fantastic communication skills and the passion to succeed.

At Yes Claims, we celebrate diversity and are committed to fostering an inclusive environment for all team members. All applications will be treated with the highest confidentiality.

Apply now to kickstart your exciting new career with us