IT Support Engineer

Our aim is to change the tech industry, with you beside us. We're renowned for partnering with Australia's most progressive, forward-thinking businesses that share our vision of a future where technology is the enabler of bolder, faster, and smarter ways of operating.

We are passionate about what we do, how we do it, and most importantly, why we're doing it. And we're just as hungry for your growth and success as we are for ours. In fact, the two should go hand in hand.

At Tecala, we're proud to be a Great Place To Work Certified organisation and to have ranked in the Best Workplaces in Australia List, as well as the Best Workplaces in Technology List for the second year in a row. These accolades reflect our commitment to fostering an environment where our team can thrive. We're always looking for incredible talent in full-time, part-time, and freelance capacities. If Tecala sounds like the kind of business you'd like to be a part of, let's chat

IT Support Engineer

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We have been certified as a Great Place to Work for 2023, 2024 and 2025, ranked in the top 10 of Australia's Best Workplaces in Technology 2025, ranked #19 in Australia's Best Workplaces List for 2025, and been recognised as Australia's #1 Managed Service Provider and ranked #29 globally in the 2025 MSP 501, Channel Futures' industry-leading benchmark for high-performing MSPs worldwide.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

As an IT Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get "hands-on" when required.

This role will be hybrid – 1-2 days onsite and 3 days working remotely.

• A genuine "customer first" focus.

• Demonstrated experience working in comparable Service Desk position.

• Strong communication and interpersonal skills.

• Minimum of 1–2 years' experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.

• Ability to build and maintain effective relationships with clients and co-workers.

• Good time management, strong analytical and problem-solving skills.

• Flexibility around shift-work, staggered between 6am and 10pm, standard business days.

• Current Baseline Security clearance or higher is mandatory.

• Experience working within an ITSM environment and familiarity with ITIL processes.

• ITIL Foundations accreditation.

• Current industry or tertiary qualifications.

• Experience within a System Integrator or Managed Services Provider.

As part of our team, you'll be able to learn and grow in a supportive and inclusive environment. We have listed some of those benefits below for you:

• Paid Birthday Leave.

• Inclusive paid parental leave policy that supports all parents & carers.

• Health & Wellness perks including discounted gym membership.

• Access to ongoing Learning & Development opportunities including self paced learning through our learning management system.

• Paid certifications and remuneration incentive to get upskilled / certified to support your development.

• Access to Career Pathways so you can continue to build a career in the business.

• Reward & Recognition Program where you can also thank and reward your team mates.

• Hybrid and flexible working model.

• Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.

• Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

If you're excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we've got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

Your application will include the following questions:

• Do you have a current Police Check (National Police Certificate) for employment?

• Are you available to work on a rotating roster?

• What's your expected annual base salary?

• Which of the following statements best describes your right to work in Australia?

• How many years' experience do you have as a support engineer?

• Do you hold Australian Security Clearance?

• Do you have technical support experience?

• How much notice are you required to give your current employer?

• What's the highest level of ITIL qualification you have completed?