Night Auditor

7 days ago

Melbourne, Victoria, Australia Ennismore Full time $60,000 - $80,000 per year

Company Description
Hyde Melbourne Place is not your typical hotel - it's a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne's CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.

Job Description
As our Night Auditor, you'll be the point of contact for guests throughout the night, ensuring a warm and seamless experience after hours. Alongside delivering outstanding customer service, you'll handle late check-ins and early departures and respond to guest requests. You'll also complete end-of-day reconciliations and reporting to support the smooth handover to the morning team. This role blends hospitality with attention to detail to keep operations running smoothly overnight.

Key Responsibilities

  • Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
  • Perform nightly cash reconciliations, financial reporting, and generate occupancy and revenue reports.
  • Manage emails, phone calls, and urgent requests while supporting early-morning event setups.
  • Monitor and restock supplies for minibars, breakfast service, and bar fridges as needed.
  • Log and communicate maintenance issues, stock levels, and provide clear handover notes for day staff.

Qualifications
What we're looking for:

  • You bring a warm, genuine approach and the professionalism of an exceptional host.
  • Previous experience in front office or reception roles is highly regarded.
  • Availability to work a rotating roster of overnight shifts from 11:00 PM to 7:00 AM is essential.
  • Familiarity with Property Management Systems (PMS) is preferred, or strong general computer skills.

What We Offer

  • Daily Staff Meals
  • Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
  • Be part of a creative, energetic, and supportive team
  • Career growth opportunities across our wider hospitality group

Additional Information

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.

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