Support Desk Engineer

4 days ago

Adelaide, South Australia Concept Data Full time $60,000 - $80,000 per year

Are you passionate about solving technical challenges and helping people? Concept Data, a leading Adelaide-based MSP, is looking for a Support Desk Engineer to join our friendly and fast-paced team in Eastwood.

What You'll Be Doing
  • Be the first point of contact for client support via phone, email, and ticketing system.
  • Troubleshoot hardware, software, and network issues with confidence and care.
  • Escalate complex problems to our specialist teams when needed.
  • Keep detailed records to ensure smooth follow-ups.
  • Contribute ideas to improve our support processes.
  • Help roll out new technologies and train users when required.
What We're Looking For
  • Experience in IT support or helpdesk roles, ideally within the ICT industry.
  • Strong problem-solving skills and a knack for thinking outside the box.
  • Clear and friendly communication, especially with non-technical users.
  • Familiarity with productivity tools, remote support platforms, and ticketing systems.
  • A genuine passion for customer service and continuous learning.
What We Offer
  • A supportive, collaborative team that values your input.
  • Competitive salary and ongoing training to help you grow.
  • A chance to work with diverse clients and technologies.
  • A workplace where your ideas matter and your career can thrive.
About Concept Data

We're an Adelaide-owned MSP delivering tailored IT solutions across industries. Our reputation is built on innovation, reliability, and customer satisfaction. At Concept Data, we believe in empowering our team to help clients succeed and having fun while we do it.

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