PAL, Transaction Accounts

Empowering financial wellbeing, every day.

At ING, we empower millions of customers across 40+ countries to stay a step ahead in life and business. Our Daily Banking Tribe drives the strategy and performance of our core banking products, and we're looking for a visionary leader to join us in shaping the future of transaction accounts.

We are seeking a dynamic and experienced Head of Transaction Accounts (internally known as Product Area Lead, Transaction Accounts) to lead the strategy, performance, and delivery of ING's savings and superannuation portfolios. This is a senior leadership role with full P&L accountability (shared with PAL Pricing & Performance), responsible for acquisition, retention, product governance, and compliance.

What you'll do
 

• Lead agile squads and foster a high-performing, collaborative team culture.
• Shape and execute a customer-centric product strategy and roadmap.
• Drive acquisition, retention, and engagement strategies across transaction accounts.
• Ensure product governance, regulatory compliance, and operational excellence.
• Collaborate cross-functionally to deliver seamless customer journeys and innovative solutions.
• Monitor market trends and competitor activity to inform strategic decisions.

What we're looking for

• 15+ years' experience in product management, strategy, and delivery within financial services.
• Proven leadership capability and a passion for coaching and team development.
• Proven financial acumen and experience with P&L ownership.
• Bachelor's degree or higher in Marketing, Business, or Commerce.
• Postgraduate qualifications desirable
• Expertise in agile ways of working and stakeholder engagement.
• A customer-obsessed mindset and a drive for continuous improvement.

What's in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

 

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing TA email address   

We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can't wait to hear from you

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFi XPRT Survey, February July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

Need more? 
Rachel Yuen and  

Applications close on 22nd September 2025

Internal advert blurb:
 
Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

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