Reporting & Forecasting Specialist

A new opportunity is now available for a Reporting and Forecasting Specialist to join our KYC Operations team. Are you ready to make an impact?

As our Reporting & Forecasting Specialist, you'll be responsible for forecasting, business planning, financial cost management, data analysis, and provision of insights with the objective to achieve material operational efficiencies and risk benefits within the KYC operations team.

Your day to day will consist of the end-to-end delivery of forecasting and reporting services including requirements gathering, sourcing and integrating data, building data models and reports, publishing insights, and ongoing maintenance and optimisation of analytical assets to support KYC Operations. You'll work closely with the Operations Lead in supporting the Head of KYC/FCP to execute a data driven strategy in relation to forecasting and continuous improvement (CI) initiatives to improve the overall KYC functional and key metric performance.

This is a permanent role based in Sydney.

What you'll do
 

• Forecast business volume and FTE required to manage operations.
• Annual DP budgeting and tracking through the year along with COO finance business partnering.
• Gather data from multiple sources for regular reporting and oversight.
• Coordinate with local and global teams to deliver required data/reports and work with local/global stakeholders to automate the process where possible
• Develop complex datasets and tools to understand all aspects of operational performance and trends and present to senior stakeholders and business partners
• Provide insightful analysis and recommendations on process improvements to Operations Lead and Head of KYC/FCP, to allow for key decision making in relation to management of systems, operational SLAs/ targets and performance.

What we're looking for

• Previous experience as a Business Data Analyst or similar, with knowledge of developing and implementing data models for system gap analysis and process definitions.
• Experience working with large complex data, multiple data sources and reporting tools (MS SQL, Tableau, Excel, etc.)
• A strong understanding of successful change implementation.
• High attention to detail, strong analytical and complex problem-solving skills.
• Experience in the agile way of working, self-steering teams and empowering of colleagues, especially in a complex and dynamic environment.

About Us

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing the recruiter below.

We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can't wait to hear from you  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

Need more? 
Contact Sabrina Huynh,  

Applications close Tuesday, the 2nd of September.
 
Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

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