E-Commerce Manager

Introduction:

About us

At PharmaCare, we are dedicated to enriching people's lives through improved health and wellness. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We have built on our success at home and now have sales and marketing operations around the globe, where we sell and market some of our well-known and trusted brands. These brands include Nature's Way, Kids Smart, Bioglan, Sambucol, Redwin, Rosken, Norsca, Brut, Skin Doctors, Naturopathica, KP24, Promensil, BioMedica, Medlab and many more.

Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based on the Northern Beaches we live the life we promote.

We are family owned with a global reach, our products are found in pharmacies, supermarkets, department and variety stores all over the world.

Extras we know you'll love

• On-site 3 level gym with dedicated personal trainers and daily classes
• Full time barista with free coffee and free smoothies
• Generous monthly product allowance to support your health and wellbeing
• Paid parental leave, subsidised health and salary continuance insurance
• Onsite parking
• Employee assistance/wellbeing initiatives
• Ongoing training and development programs
• Leave loading

Description:

About the role

The eCommerce Manager – Chemist Warehouse & Pharmacy is responsible for accelerating online sales growth with key pharmacy retailers, while unlocking new opportunities through emerging marketplace platforms. The role partners directly with the National Account Managers to lead retailer-specific eCommerce, digital shelf execution, and campaign performance, while working cross-functionally with brand, digital, media, and customer. Success will be driven by commercial acumen, data-led insights, and a strong grasp of digital retail dynamics to deliver against the account plans with flawless execution achieving accelerated sales growth. The main responsibilities will include:

Drive eCommerce Sales & Share Growth

• Lead the planning and execution of eCommerce plans across Chemist Warehouse & Pharmacy banners.
• Develop annual account-level eCommerce plans, investment strategies and performance targets.
• Identify and evaluate opportunities within emerging online marketplaces.

Digital Shelf & Content Execution

• To maximise product visibility through optimised search management.
• Digital shelf excellence through optimised content, pricing, availability, and promotional execution.
• Ensure consistent, best-practice eContent syndication across platforms that drives conversion.
• Partner with brand and digital teams to map and optimise the connected consumer journey.

Retailer Relationship Management

• Build and maintain strong partnerships with Chemist Warehouse & Pharmacy banners
• Collaborate with internal stakeholders and external partners to build and execute joint business plans and digital media campaigns.

Performance Analysis & Reporting

• Manage reporting and insight generation from eCommerce platforms and syndicated data sources.
• Monitor key performance metrics (conversion, ROI, share of search, etc.) and make data-informed recommendations.
• Forecast and track sales performance across key accounts.
• Lead ongoing competitor tracking and platform health checks to identify optimisation opportunities.

Innovation and Test & Learn

• Champion test-and-learn strategies to pilot innovative acquisition and conversion approaches.
• Evaluate and integrate emerging technologies to enhance the digital path to purchase.
• Contribute to continuous improvement initiatives and deliver eCommerce initiatives that build PharmaCare capability.

This is a full time in office role based in Warriewood on Sydney's Northern beaches.

Skills and Experiences:

About you

Ideally you will have a deep understanding of digital commerce, retail media and online shopper behaviour, along with strong commercial and financial acumen.

• Bachelor level degree preferred.
• Minimum 3+ years' experience in eCommerce and/or digital marketing.
• Proven experience building eCommerce business (with major Australian retailers preferred).
• Track record of delivering sales and share growth in an online retail environment.
• Experience in campaign planning, execution, and measurement.
• Familiarity with customer segmentation and conversion optimisation strategies.
• Competency in tools such as CitrusAd, Criteo, Shopify and analytical dashboards.
• Prior experience in FMCG, retail account management preferred.
• Passion for customer experience, personalisation and digital innovation.
• Analytical mindset with the ability to derive actionable insights from data.
• Strong influencing and negotiation skills; able to drive outcomes with internal and external stakeholders.
• Ability to lead cross-functional projects and manage multiple priorities.