Trainee Housing Services Officer

Work Type: Fixed-term - Full-time

Salary: $70,086 - $77,429

Grade: HSO1

Occupation: Community services

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/682137G

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a

safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+

equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are

disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across

metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be

worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse

backgrounds and abilities. .

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large

print), please don't hesitate to get in touch with the contact person listed

on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and

Housing Victoria | Jobs )

THE ROLE

Trainee Housing Services Officers provide housing assistance by sustaining tenancies, managing rental accounts and undertaking inspections in relation to responsive and vacated maintenance. Housing Services Officers are responsible for the delivery of these services via the Housing Advice and Assistance Team (HAAT) and Tenancy and Property Team (TPT).

This traineeship position provides a broad range of support functions to the Housing teams that assist public housing renters across metropolitan Melbourne. This is a great opportunity to gain experience and develop new skills and capabilities within a supportive and dynamic team environment.

To succeed in this role you will be:

• Enthusiastic, committed and an excellent communicator
• Someone with good organisational skills and attention to detail
• Able to cooperate show consideration, concern and respect when working with others
• Interested in how government works

Applications from residents of public housing will be prioritised. Applications are particularly encouraged from members of culturally and linguistically diverse communities (CALD), women and Aboriginal and Torres Strait Islander people

ACCOUNTABILITIES INCLUDE

• Undertake and complete a mandatory course of study - Short Course in Public Sector Service Delivery - through a registered training provider over the course of employment.
• Perform routine housing functions, including providing advice, from a range of established policy, procedures and standards.
• Assist in making appropriate referrals to internal or external support service providers in order to assist clients with their short-term housing needs.

Please open the position description to read more.

THIS IS A PRIORITISED ROLE

If you are a person with lived experience of public housing, you are encouraged to apply. The department will give you priority consideration, as per the Special Measures provision of the Equal Opportunity Act 2010.The Equal Opportunity Act 2010, provides for lawful 'Special Measure' provisions, therefore the

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs )

Please apply to submit your interest in this position.

Applications close Monday 25 August 2025 at 11.59pm

Posted

11 August 2025