Technical Support

About Us

BatteryX is an Australian innovator at the forefront of residential energy storage. Our cutting-edge home battery systems empower homeowners, enabling energy independence while driving the global shift toward renewables. Built on performance, intelligence, and reliability, our products lead the industry — and we're looking for equally exceptional people to support them in the field.

We're seeking a technically accomplished professional to play a hybrid role — providing high-level field support while serving as the critical bridge between our production line and our installation partners.

About the Role

As the Home Battery Field Support & Manufacturing Liaison Engineer, you'll be the go-to expert for our home energy systems in the field. You'll provide advanced technical support to certified installers, troubleshoot systemic issues, and feed real-world insights back into our manufacturing and R&D teams. Your work will drive product improvements, elevate installer success, and ultimately enhance customer satisfaction.

Key Responsibilities:

Advanced Field Support & Escalation Management

• Act as the highest-level technical contact for complex commissioning or installation issues.
• Provide hands-on and remote support to certified installers.
• Conduct root cause analysis (RCA) on field issues and product returns.
• Develop and deliver advanced training for installation partners.

Manufacturing & Quality Liaison

• Represent the "Voice of the Field" to R&D and Manufacturing.
• Analyse field data to detect design or production-related issues.
• Work closely with QA and production line staff to replicate and resolve field faults.
• Provide real-time feedback to improve assembly quality and manufacturing processes.

Process & Continuous Improvement

• Create technical case studies and field summaries for internal teams.
• Collaborate on diagnostic tools and service procedures.
• Support rollout of field retrofits and engineering service bulletins.
• Conduct installer audits to ensure best-practice compliance and inform training needs.

What We're Looking For

Required Qualifications & Experience

• Bachelor's degree in Electrical Engineering, Mechatronics, Electrochemistry, or a related field. Equivalent extensive practical experience will be considered.
• 5+ years in technical field support, service engineering, or quality engineering, preferably in renewable energy, EVs, or power electronics.

Technical Competencies

• In-depth understanding of DC systems, lithium batteries, and inverter technology.
• Ability to interpret schematics, PLC logic, and wiring diagrams.
• Skilled with diagnostic tools (multimeters, oscilloscopes, data loggers).
• Proficient in Linux CLI, network troubleshooting, and system log analysis
• Travel: Willingness and ability to travel frequently (up to 60-70%) to installer sites across the region/country.

Preferred Desired Skills:

• Manufacturing or NPI (New Product Introduction) experience.
• Six Sigma (Green/Black Belt) or similar root cause analysis/quality methodology certification.
• Previous experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems (e.g., Salesforce, SAP).
• Project management capabilitie.

Personal Attributes:

• Analytical Problem-Solver: Thrives on solving complex, multi-variable technical puzzles.
• Proactive Communicator: Exceptional ability to translate technical jargon between field technicians, manufacturing staff, and engineers.
• Diplomatic & Customer-Focused: Able to manage high-stress situations with installers and homeowners calmly and professionally.
• Hands-On: Not afraid to get hands dirty on the production line or in a customer's garage to understand an issue fully.
• Continuous Improvement Mindset: Intrinsically motivated to make processes better and products more reliable.

How to Apply

If you are a technical problem-solver who loves being the bridge between the digital design and the physical world, we want to hear from you. Please submit your resume and a cover letter detailing your relevant experience to

Job Type: Full-time

Work Location: In person