Quality Assurance

Quality Assurance & Training Systems Officer, Grade 5/6, Wollongong

• Work in a volunteer-based agency supporting communities of NSW
• Full time ongoing
• Based in Wollongong
• Attractive annual salary

About the opportunity

An exciting opportunity exists to work within the Operational Capability and Training directorate at the NSW SES. This is a diverse and dedicated team who work to development members skills throughout the state.

You will support the development, management, governance and compliance of NSW SES training systems and processes that enables high quality training and reporting across the organisation.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well-trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here

About you

To be successful in this role you will:

• Support the management of the NSW SES Registered Training Organisation (RTO) against the Standards for RTOs
• Contribute to the maintenance of the quality assurance framework across the organisation through quality checks and audits
• Be proficient in building and maintaining relationships with stakeholders, internal and external
• Enjoy working within a collaborative team environment to achieve outcomes to support communities of NSW.
• Have thorough knowledge of AIIMS principles and processes and/or willingness to obtain competence within 6 months.

What we can offer you

• You will enjoy a 35-hour work week
• You can enjoy a hybrid work environment, time in the office and time working from home
• Attractive salary range of $ $99, $110,271.00 plus 12% superannuation and leave loading
• Our work is meaningful and rewarding. The SES's mission is saving lives and creating safer communities, and you can be an important part of our work.
• We have attractive leave entitlements including parental, sick, flex and recreation leave.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
• Fitness Passport
• LinkedIn Learning
• Member Assist Program for free confidential counselling support
• Flu vaccine program.

You Belong Here

• We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
• We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
• If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace, If you feel you may require an adjustment during the recruitment process, please contact for confidential advice on options.

How to apply

Your application should include as separate attachments:

• A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role
• Responses to each of the targeted questions (maximum of one page per answer)
• An up-to-date resume of no more than four (4) pages detailing your skills and experience relevant to the role

Targeted Questions

• Provide an example of when you have had to undertake a review of training and assessment material to ensure it met quality and compliance requirements. What process did you follow to complete this quality review?

• Provide an example of when you have had to monitor compliance against the Standards for Registered Training Organisations (RTO), 2015 and/or 2025. What tools and processes did you use?

Want to know more?

If you want to know more about the role, applicants are encouraged to contact Natalie Cassone at

The role description is available here.

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here

Applications close: Monday, 6th October 2025 @11:55pm.