Product Manager

Why Tyro?
At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.
Just like our customers, we're obsessed with the success of our people. So, when you come onboard, we'll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you'll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you'll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Step inside life at Tyro here.

About The Role
We're looking for a visionary leader that will make Tyro the envy of global players in payments hardware. You will have an eye for design, while also being commercially minded and technically fluent. You will lead our payment hardware portfolio owning the strategy, roadmap, and performance of all physical payment devices across our merchant ecosystem.

This is a senior leadership role reporting into the Head of Product. You'll work cross-functionally to deliver market-leading in-store payment experiences while working closely with a small team responsible for vendor and operational excellence.

What You'll Do

• Product Leadership: Find and/or develop innovative solutions to payments hardware, enabling best in class customer experiences. Explore options for modifying or developing custom hardware, and the corresponding business case and viability.
• Design Innovation: Bring to market beautiful, cost effective hardware that merchants and customers love. Explore form factors, colour ways, packaging and all aspects of the merchant experience. Be across emerging hardware technologies, and evolving use cases. Evaluate and pilot innovation with a focus on commercial value.
• Customer Experience Design: Work with our channel partners, design, and CX teams to continuously improve merchant experience across the full device lifecycle — from onboarding to troubleshooting, and create innovative market leading customer experiences in store.
• Product Management: Lead the end-to-end lifecycle of our payment terminal fleet, from selection and certification through to rollout and decommissioning.
• Vendor Management and operations: Oversee key relationships with vendors. Manage performance, roadmap alignment, SLA compliance, and commercial negotiation. Work closely with the team that oversee hardware operations, terminal forecasting and budgeting. Participate in forecasting of terminal demand and associated hardware budgets, ensuring appropriate stock levels, minimal waste, and cost efficiency.
• Compliance & Security: Ensure devices and vendors meet PCI and scheme mandates. Collaborate with risk and compliance teams on certifications, audits, and risk management.

What You'll Bring

• Proven experience in hardware design, manufacturing and distribution.
• Background or degree in Industrial Design or related design field.
• Experience in payments, merchant services, or fintech ideal, but not necessary.
• Passion for user experience and creating innovative experiences that solve real world challenges.
• Skilled at leading cross-functional initiatives across product, engineering, operations, and compliance.
• Demonstrated success in managing external vendors, driving commercial and technical outcomes.
• Experience managing or closely collaborating with operations teams; with people leadership experience.
• Confidence managing stakeholders, communicating strategy, and making data-informed decisions.

What's in it for you?
We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You'll Also Receive

• A mix of in-office and remote working
• Learning and career development opportunities
• 16 weeks paid primary carers leave
• 12 weeks paid secondary carers leave
• Annual team-based volunteer day
• Birthday Leave
• Power Up Day (Additional day of leave)
• Weekly team social events, snacks, craft beer and wine, ping pong and video games
• Taco Tuesdays
• Mental health and wellness initiatives
• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?
If you've got this far, then you might just be a great fit for us. Don't tick all the boxes above? That's ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.