Business Development Manager

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer and broker relationships as we strive to be the most customer centric company in Australia and New Zealand.

Deliver exceptional customer service and showcase your sales and relationship expertise.

• Join NAB, the bank behind brokers
• Build your career in a highly engaged and successful team
• Support brokers to help customers achieve their home ownership goals.
• Full time opportunity in Brisbane
• Be part of highly motivated and experienced team with long standing tenure.

At NAB we have specialist Business Development Managers, partnering with mortgage brokers to make home lending easy for their customers. We are currently looking to expand our Broker distribution team, in one of our key locations in QLD

Finding a home can be stressful But financing one shouldn't have to be. At NAB, our Broker Business Development Managers make the home lending experience simpler, thinking of the little things (smart tools that speed up paperwork) and the big things (genuine support from specialists).

Do you aspire to create a smoother process where everyone ends up in a good place? Then this could be your next strategic sales and relationship role.

You are:

• Experienced within the Broker industry, mortgage and credit products
• Focused on customer advocacy and safe growth
• Able to think outside the box, focused on solutions to help service customers
• Looking for a challenging and rewarding career
• An exceptional communicator with strong stakeholder management experience

A typical day will include:

• To drive strategic sales via the third-party mortgage broker channel. This includes being responsible for the maintenance and growth of existing high value brokers by providing exceptional service, advice, product and policy and compliance expertise
• To be a first point of contact to help resolve broker questions on home lending products including suitability, approval process and compliance matters
• Ensure brokers receive a first class, smooth experience in the management and maintenance of brokers customer lending needs and the NAB home lending process via third party brokers

About You
Thriving on business excellence, you will be an experienced business development professional who prides yourself on maintaining strong industry networks and as someone who understands the unique drivers and opportunities within the Broker industry. Your diverse experience and knowledge in mortgage lending will also be accompanied by:

• strong influencing skills in highly competitive sales environments
• NAB Home lending product knowledge
• superior strategic thinking and business acumen
• excellent communication and presentation skills
• Confident and articulate and ability to present to an audience
• Risk and Compliance
• Effective and efficient sales planning ability
• Ability to listen and manage issues
• Ability to multi-task

Key Interfaces include
- Panel of Mortgage Brokers aligned to specific Aggregators or Geographic regions, Aggregator group representatives and Internal stakeholders such as Credit, Pricing, Operations, Valuation Services.

Accountabilities:

• Proactively find and manage high-value Mortgage Brokers to achieve specific lending targets that contribute to individual and overall portfolio growth. Develop a sound understanding of the Brokers business to identify product and service opportunities that are aligned to our offerings.
• Conduct regular planned Sales Calls with structured objectives and outcomes. Capture all Sales Calls and activity using Customer Record Management System (Salesforce). Manage and leverage stakeholder relationships to deliver a comprehensive, competitive and quality service experience to broker businesses
• Undertake Market Education Program sessions and Broker Professional Development events to ensure the Nab Broker value proposition is realised. Discuss lending scenarios and structure with broker panel. Respond to queries regarding product, policy and process to make it easier for Brokers to do business with us.
• Meet with Aggregator group representatives to develop a mutually beneficial understanding and relationship with outcomes across common goals.

Tertiary qualifications in business, finance or a similar discipline would be an advantage. Banking/lending experience more than 5+ years and Proven Success in achieving and exceeding targets and sales growth. Experience in a current Business Development role is highly essential.

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.