Telephonist - Emergency Department, Shoalhaven Memorial Hospital

Help deliver outcomes that matter most to our Illawarra Shoalhaven community.

$69, $70,975.90 per annum + 12% super & salary packaging | Temporary Full Time until 13 September 2026 | Shoalhaven Memorial Hospital (SMH) | REQ607834 | Grade: Telephonist Level 3 | Applications close: 16 October 2025

Join us in shaping healthier futures. Together we can do more.

This position provides receptionist (front desk) support within the Emergency Department, Telephonist support to SMH site after hours.

The incumbent is required to:

• Provide effective front line customer service for the Emergency Department.
• Deliver accurate and timely recording of patient information and processing of medical records.
• Maintain general administrative organisation of the central communication area within the department.
• Provide general administration support to all staff within the department.

For more information and to view the position classification, see the Position Descriptionhere.

A little about us.

Shoalhaven Memorial Hospital, located on Yuin Country, is the main referral hospital for the Shoalhaven Region, providing emergency care, medical, surgical and orthopaedic services. The hospital has an Intensive Care Unit focusing on high dependency and coronary patients, Children's Ward and Maternity Unit, as well as a purpose-built regional Cancer Care Centre and sub-acute Mental Health Unit.

The hospital is currently undergoing a significant $440M redevelopment that will redefine how healthcare is delivered within the Region. Once completed in early 2026, the new seven-storey Acute Services Building and refurbishments on the current hospital site will bring a focus on career development, allowing you to grow your career, acquire new skills and advance professionally as the hospital continues to develop. There has never been a better time to join the progressive and expanding team in the Shoalhaven providing the highest standard of care to the Shoalhaven community.

To find out more about the redevelopment, visit our website or watch the flythrough of the new hospital here.

Benefits of working with ISLHD.

We understand that balancing career aspirations with the demand of the everyday, as well as maintaining a healthy work-life balance, can be a challenge. To help with this, we offer a range of benefits which include:

• Allocated Days Off (ADO) - once a month take a paid day off (eligible full-time employees)

• Salary packaging - less tax and more take-home pay

• Novated leasing - lease a car and pay for all running costs out of your pre-taxed salary (eligible full-time employees)

• Fitness Passport - discounted gym membership that both you and your family can enjoy (eligible employees)

• Employee Assistance Program (EAP) - free confidential and professional assistance for staff and their families

• Career progression, professional development and secondment opportunities

Apply now by reading the Position Description, then, using our online portal, submit a resume and answer the selection criteria within the application. In addition, please note you must have the following essential requirements:

• Applicable vaccination requirements for a Category A role.

This is a temporary leave relief position until 13 September 2026with the possibility of extension.

ISLHD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ISLHD is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and wellbeing of children and young people, actively working to protect them from harm and abuse.

Need more information or help applying?

• Visit the ISLHD website for application tips, to learn more about ISLHD and other important application information.
• Visit the Stepping Up website here. Stepping Up supports Aboriginal people to navigate the recruitment process and find a career or employment in NSW Health.
• Visit The Welcome Experience website here. The Welcome Experience is a free service supporting essential workers (and their families) who are considering applying for or have accepted a job in regional NSW.
• Follow us on social media: Facebook, Instagram, LinkedIn and YouTube.
• For role-related queries or help applying, contact Nikolett Nemeth on