Service Asset

2 weeks ago

Darwin, Northern Territory, Australia NEC Corporation Full time $90,000 - $120,000 per year

As the Service Asset & Configuration Management (SACM) Coordinator, you will oversee daily operations in our Darwin warehouse, working closely with the Fleet Manager to lead the SACM, Staging, and Mobile Teams. Your role focuses on process adherence, data accuracy within the Configuration Management Database (CMDB), and ensuring high stakeholder satisfaction.

Key Responsibilities:

  • Manage the end-to-end lifecycle of IT assets, from procurement to decommissioning.
  • Ensure compliance with SACM processes, tools, and procedures while mentoring team members.
  • Assist in recruitment, training, and professional development of the SACM and Staging teams.
  • Maintain accurate records and documentation across systems, including ITSM platforms.
  • Develop and approve work instructions and templates following ITIL guidelines.
  • Generate monthly reports on asset data quality and improvement strategies.
  • Drive process improvements in collaboration with internal stakeholders.
  • Ensure teams meet contractual SLA and KPI targets.
  • Conduct CMDB data reviews and warehouse stock audits.
  • Enforce WHS policies and proactively manage incidents.
  • Act as 2IC for SACM and Staging, stepping in as needed to support operations.

Essential Requirements:

  • Proven leadership experience in a similar role.
  • ITIL Certification (or willingness to obtain).
  • Strong understanding of IT asset & configuration management.
  • Experience with ServiceNow, HPSM, or similar ITSM systems.
  • Minimum 2 years' experience in IT asset/configuration management.
  • Strong organizational, communication, and time management skills.
  • Proficiency in Microsoft Excel for reporting.

What We Value:

  • Self-motivation and ability to work independently.
  • Strong team collaboration and interpersonal skills.
  • High-level communication and customer service focus.
  • Analytical and solution-oriented mindset.
  • Ability to multitask and track asset lifecycles efficiently.

Why NEC?

At NEC Australia, we're more than a technology company—we're a team of innovators shaping the future. With over 50 years in Australia, we bring together the best technology and the smartest people to drive excellence. We work across industries, helping businesses thrive and creating a safer, smarter society.

NEC Australia is an exciting period of growth with numerous new projects for our high-profile customers. This is a unique opportunity to join us as we're looking forward to a bright future for our organisation.

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