Application Support Specialist

4 days ago

Adelaide, South Australia AlayaCare Full time $80,000 - $120,000 per year
 Full-time | Permanent  Preferred locations: Perth, Adelaide, Brisbane (Open to Sydney & Melbourne for candidates with industry experience)  Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1000 per year, and a fantastic team culture spark your interest? 

 Meet AlayaCare We're a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We're big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we've been known to enjoy a team lunch or three). 

The Role: 

We're on the lookout for an Application Support (known internally as Customer Experience) Specialist who's ready to bring their solid interpersonal skills & SaaS support experience to the to the table. Reporting to the Customer Experience Manager (HomeCare), you'll interact directly with our partners and work with a high performing team to solve complex issues & deliver outstanding customer service to our clients across the region. 

Your days will involve: 

Managing a queue of requests through Zendesk, including troubleshooting and solving complex customer requests, and presenting action plans and recommendations to users to resolve their issues   Connecting with customers over the phone (Zoom meeting as required) to discuss and troubleshoot concerns or questions they have regarding the platform    Providing guidance to customers on configuration and process questions which aligns with our best practices   Monitoring customer escalations and health, including at times meeting with cross-functional internal teams or key stakeholders from the organization to resolve ongoing issues   Liaising with the Customer Success, CRM's, Product, QA, and Engineering Teams throughout the support process   Provide inputs that will be used to inform the product development and improvement priorities   Being a part of the support rotation (from time to time) for "After Hours On Call", "Triage" "Release Jockey", "Incident Manager" and "Shift/Public Holiday Coverage"   Providing recommendations to improve our customers' experience and overall health including recommendations for customer training.   Writing Zendesk guides and tips where relevant   

You'll thrive in this role if you have: 

A minimum of 2 years of experience in cloud software support Intermediate knowledge and working experience with the following applications or similar: Microsoft Office, Zendesk, JIRA, Slack, Video Conferencing Platforms (e.g. Zoom) Great customer focus skills – the ability to build & maintain relationships with our customers is important to us  Are a proactive self-starter and feel comfortable being accountable for a queue of tickets, working to SLA's & communicating issues to management as required Great analytical & problem-solving skills  Great interpersonal & communication skills A proactive self-starting nature & enjoy thinking outside of the box to solve complex problems and are comfortable in challenging the status quo.   

Bonus points if you: 

Have previous experience with AlayaCare/Procura or similar products Have knowledge of the aged care or disability care sector. 

We believe great work should be rewarded. Here's how we show our appreciation: 

Choose your own 2 days/week in office, 3 days WFH  Competitive salary + company stock (RSUs)  5 Wellness days per year   $1,000/year flexible benefits package   22 weeks company-paid parental leave  2 days company-paid volunteer leave to support causes you care about  Team lunches, events & wellness activities  A genuinely open, inclusive, and collaborative culture  A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We're committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren't just buzzwords here, they're woven into everything we do.  

Need adjustments to participate in the recruitment process? We've got you. Just reach out to our HR team: hr-. We do not accept unsolicited CVs from Recruitment Agencies. 

  • Application Integration Specialist

    2 weeks ago

    Adelaide, South Australia City of Salisbury, South Australia Full time $100,000 - $150,000 per year

    Are you a technical problem-solver with a passion for connecting systems and streamlining operationsFull Time - Fixed Term Contract.MOA Level 7 - $113,744 - $120,591 P/A + SuperWho we are:With over 30 suburbs spanning 158.1 km2 and home to 148,000 people, the City of Salisbury is the second most populated local government in metropolitan Adelaide and the...

  • Specialist Calibration Engineer

    4 days ago

    Adelaide, South Australia SA Health - Statewide Clinical Support Services Full time $88,255 - $97,567 per year

    Central Adelaide Local Health NetworkStatewide – SA Pathology - Adelaide CBDSpecialist Calibration Engineer - PO2 Salary $88,255 - $97,667 p.a. + Superannuation & Salary Sacrifice BenefitsSpecialist Calibration Engineering Technician - TGO4 Salary $91,260 - $95,413 + Superannuation & Salary Sacrifice BenefitsFull-Time, Ongoing RoleAbout the roleAs a...

  • Support Specialist

    2 days ago

    Adelaide, South Australia acQuire Full time $60,000 - $90,000 per year

    You will report to the Project Services Lead and be based at our Adelaide office. As a Support Specialist, you will provide service desk and other support services for EnviroSys, our Environmental Data Management software product.*Here's what we need from you*Bachelor's Degree in Business Information Systems, Information Technology, Environmental discipline,...

  • Disability Support Worker

    1 week ago

    Adelaide, South Australia Blossom Support Services Full time $4,300 - $54,000 per year

    Be Part of Something DifferentAt Blossom Support Services, we do things differently.We support young people and adults with disability to live meaningful, adventurous lives – through tailored community access, innovative short-term accommodation (STA), and in-home supports.Our focus is on positive behaviour support, communication access,...

  • Specialty Veterinary Nurse

    2 weeks ago

    Adelaide, South Australia Small Animal Specialist Hospital Full time $60,000 - $90,000 per year

    At SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment. Inspired by the special bond between animals and people, we constantly strive to help pets, and their families live their best life.Our Adelaide hospital is once again...

  • SA Female Disability Support Mentor

    2 weeks ago

    Adelaide, South Australia Innovative Support Services Full time $60,000 - $80,000 per year

    • ALDINGA location• Supportive Team Environment• Female Disability WorkersWe are seeking female Disability Support Workers to join our fantastic team in Adelaide.Your role is to support our clients living with a disability to go about their daily lives the way they want, by giving them support they need, when they need it. Working with our clients, who...

  • Customer Support Specialist

    14 hours ago

    Adelaide, South Australia Arsenault Full time $84,000 - $114,000 per year

    About Us Arsenault was founded in 2016 to empower analysts to create and disseminate organizational knowledge. Since then, weve grown to become one of the leading brands in the analytics industry. Our product, Arsenault, is used by thousands of companies. Arsenault is a remote-first, values-driven company with a globally distributed team. You can learn more...

  • Senior Business Applications Analyst

    14 hours ago

    Adelaide, South Australia Ahrens Group Full time $120,000 - $150,000 per year

    About the CompanyAhrens is a fifth-generation, Australian family-owned company, with over 120 years' experience in delivering a wide range of high-quality and cost-effective products and projects across Australia, with footprints overseas.Our growth has culminated in the business we are today: a full Construction, Engineering, Mining & Industrial Services,...

  • Application Support Team Lead

    1 week ago

    Adelaide, South Australia DXC Technology Australia & New Zealand Full time $80,000 - $120,000 per year

    DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of...

  • Medical Receptionist Permanent Part

    2 weeks ago

    Adelaide, South Australia Specialist Eye Surgeons SA Full time $60,000 - $80,000 per year

    About the role Specialist Eye Surgeons SA is seeking an experienced and detail-oriented Medical Receptionist with a long term interest in working with our team on a permanent basis.   This role will be based in our Dulwich, SA 5065 office, providing an exceptional patient experience while supporting the efficient operations of our medical practice....