Machine Control Product Specialist

Your Title: Machine Control Product Specialist

Job Location: Christchurch NZ, Perth WA, or Brisbane QLD

Our Department: Civil Construction Field Systems

Are you interested in civil construction product support, testing, and training for our Civil Construction dealers globally?

What You Will Do

As a Machine Control Product Specialist, you will be responsible for providing Civil Construction product support, system testing, and training to resellers and end customers globally.

Products or systems you will support include, but are not limited to: 

• Machine Control systems: Earthworks, Roadworks, Groundworks, and Siteworks Machine Guidance systems

• Office Software: Worksmanager, Trimble Marine Construction, Trimble Business Center, WorksOS

• On Machine Systems: EarthWorks, GCS900, RoadWorks, GroundWorks.

Travel requirements for this role are expected to be up to 20%.

Success in this position will see you providing timely technical support, reducing downtime or underutilisation, and increasing customer satisfaction with our products. Daily, this will include:

• Deliver fast and efficient solutions to business partners, resellers, regional service centers, end-users, and internal Trimble teams

• Provide advanced technical product assistance on problems of diverse scope, where the analysis of data requires the evaluation of identifiable factors

• Participate in ongoing product development, representing the voice of the customer

• Perform system acceptance testing

• Develop technical communications in multiple media formats, including digital documents and videos.

What Skills You Should Bring

You'll need a passion for problem-solving and helping people. Strong collaboration, planning, troubleshooting, and analytical skills are a must. Other skills and attributes you'll ideally possess are:

• Field experience or higher education in a relevant field of study in various disciplines Geomatics, Mechanical, Civil, Electrical Engineering, etc.

• In-depth Product Knowledge: Comprehensive understanding of construction software applications, site positioning solutions, and machine control systems, with the ability to identify workflow defects

• Reading schematics and blueprints: The ability to accurately interpret complex hydraulic schematics and diagrams is a foundational skill for assembly, maintenance, and troubleshooting

• Electrical theory and principles: A solid foundation in how electricity works, including knowledge of concepts like voltage, current, resistance, and power

• Technical Documentation and Training: Proficiency in creating comprehensive technical documentation, including troubleshooting guides, FAQs, and support bulletins, to assist in the resolution of customer issues

• Welding processes: Proficiency in one or more welding techniques, such as MIG (GMAW), TIG (GTAW), Stick (SMAW), or Flux-Cored (FCAW), is advantageous

• Effective decision-making and the ability to work independently 

• Excellent written and verbal communication skills in the English language 

• Proven ability to achieve results

• Physical requirements may include the need to occasionally bend, kneel, reach, and climb to perform work. Employees must possess the ability to lift, carry, push, and pull material/objects weighing up to 25kg with the proper equipment.

About Your Location

Based at Trimble's NZ headquarters in Christchurch, New Zealand (handily located on the Little River Link Cycleway), home to over 300 Trimble employees, enjoy free parking, securely covered bike sheds, an onsite gym, showers, an active social club, and a great team environment where people love working with leading technology solutions.

Or if you're in Perth or Brisbane, we have Trimble offices in either location, where you can work alongside other Field Systems team members.

At Trimble, you'll find the inspiration and opportunity to be yourself and thrive. The global community of Team Trimble, including more than 400 people in New Zealand, is passionate about bringing new ideas and innovations to life and building a better, more sustainable future.

PLEASE NOTE: Only applicants who are legally entitled to work permanently in New Zealand and Australia (as appropriate) will be considered for this role.

About Our Division

Our Civil Construction Field Systems division provides a wide range of hardware and software solutions to the construction industry. We also work closely with the CTCT division (a joint venture between Trimble and Caterpillar), creating world-leading grade control and automation products for customers in the paving, construction, landfill, and mining industries. Our products make operators of heavy equipment more productive, whether they're working on a landscaping job in someone's backyard, leveling a section for a house, building a subdivision or highway, or operating an 800-tonne excavator on a mine site.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Posting Date

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

Join a Values-Driven Team: Belong, Grow, Innovate. 

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. 

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