Product Manager

Your business
Business Bank (BB) offers a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. Everyday Business Banking (EBB) is a centre of excellence for innovation, development and capability within the Group. We develop transformative technology and products.

See yourself in our team

The Everyday Business Banking (EBB) team supports the full spectrum of customers' everyday banking needs from the smallest businesses to the largest corporates. We have accountability for Commercial Deposits, Merchants as well as managing the end-to- end business customer experience. The team is also responsible for the delivery of analytical capabilities to support our business customers.

You will work in the squad responsible for the product and portfolio management of the Bank's business transaction accounts, this includes: Business Transaction Account; Society Cheque Account; Stream Working Capital Transaction Account, and Standard Business Cheque Account.

Do Work That Matters

As a Product Manager (PM) you will be accountable for the management of one or more products, as well as working with the broader team to enable success of the Business Transactions product portfolio.

The PM is responsible for sourcing information from various sources to enable monitoring of product performance and assessing that performance against key regulatory and performance objectives.

You will be engaging with all stakeholders, creating formal plans and documenting processes to ensure sound change management. The PM is also responsible for acting as an SME on changes rolled out by business partners.

More specifically you will,

• Work with the Product Owner to develop the product strategy and work with frontline, technology, risk and operations stakeholders to bring the strategy to life.

• Analyse the financial and non-financial performance of the portfolio to derive insights about the products, their customers and opportunities for future enhancements.

• Manage the design and distribution of products within the target market and in the context of the competitive landscape.

• Be responsible for the implementation of product changes and enhancements that add value and optimise their efficient delivery.

• Be responsible for proactively managing risks associated with the safe delivery of the product. This includes identifying and resolving complaints, issues, incidents and embedding operational processes and controls that improve the end-to-end control environment.

• Plan and lead the promotional efforts for new or enhanced products, including both internal and external marketing, advertising, communication and training, and relationship building activities.

• Manage change to continuously improve the product offering and processes to facilitate the overall customer experience.

• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people

We are looking for people who have

• 3+ years in product management, banking, professional services consulting / accounting or performance analysis

• Operational product expertise

• Experience with agile project management skillset

• Excellent written and verbal communication skills

• Strong attention to detail with the ability to see the bigger picture

• Strong relationship and stakeholder management skills

• Ability to navigate ambiguity and work flexibly through change

• Ability to lead multiple initiatives and manage tight timeframes

• Prior product development and client facing experience

• Applicable and relevant University qualification

• Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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