Dealer Aftermarket Collaboration Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Job Summary:

Provides leadership to team members (such as order management, PIC support and dealer forward planning ) supporting dealers, working all the aftermarket needs of that dealership.

Connects with Regional RI/ CI/ P&E Sales team (managers of ASCs, ASRs) to understand and Participate / support the Growth plans.
Coordinates with the DSD team (DD, Parts & Service Ops Mgr, Parts Ops Consultants, PSOR) to support dealers on Parts Metrics.
Conducts Monthly dealer Parts review (includes orders, operations, transport, inv. PIC, DFP, claims & returns, processes).
Engages with the dealers to understand the business trends and customer needs.
Analyses and Identifies Opportunities for Process/ System improvement, sponsors projects.
Leverages expertise within team and partners to develop solutions to address customer needs/ problems.
Provides VoD and coordinates actions with Central (PIC/IM/P-viz/ Claims-Returns) team to improve processes/ systems.

Responsibilities:

• Maintaining communications with Dealers, operations, procurement, logistics, and distribution. Creating integrated processes to streamline supply chains.

• Managing and directing the team, including training, hiring, and coaching.

• Establishing key performance metrics and benchmarks to guide team; monitoring planned vs. actual performance and presents results to senior management.

Key Skills Required:

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Performance Management: Knowledge of successful performance management techniques; ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.

• Forecasting: Knowledge of forecasting tools, approaches and practices; ability to determine product demand and estimate production requirements and loads.

• Inventory Management - Knowledge of processes and methods of inventory management; ability to effectively manage local or distributed inventories

• Logistics Management: Knowledge of logistics and management; ability to support processes improvement for effective and efficient movement of aftermarket parts 

• Dealer Relationship Management - Knowledge of processes and methods to effectively manage business relationships and transactions with dealers; ability to apply related knowledge, experience and skills into real practice.

• Supply Chain Management : Knowledge of functions, principles and techniques used in supply chain management; ability to develop and use, strategies, practices and tools for controlling the logistical processes.

Qualifications / Experience:

• Degree or equivalent experience desired

Additional Information

• This position requires working onsite five days a week

• Relocation and sponsorship are not available for this role

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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