Workplace Supervisor

Workplace Supervisor- Perth (12 month contract)

Exceptional Career opportunities based with EY Perth

High Paced Medium Scale Premium Environment in the Perth CBD

Join a Team that delivers Market Leading Corporate Workplace Services & Hospitality Experiences 

Role Overview

The Workplace Supervisor is accountable for the local service delivery of workplace services, ensuring alignment with business needs and expectations whilst delivering consistent and exceptional customer service. The Workplace Supervisor delivers on locally focused workplace activities ensuring compliance and tenancy standards are maintained, they also provide an escalation point, counselling, guidance, and support to the workplace team within their region.

Attributes

• Contributes to a positive team environment by demonstrating consistent commitment and optimism toward work challenges
• Helps colleagues understand and use the correct methodology, approach, protocol or practice
• Maintains a good balance between personal and professional commitments and personal well-being for self and team members
• Remains calm and level-headed under pressure and in the face of scrutiny and criticism
• Encourages innovative mindset by being open to new ideas and empowering team members to think differently.
• Adapts to the styles and cultural differences of others and incorporates feedback to enhance relationships and outcomes.
• Applies a strong understanding of client needs to identify critical outcomes, barriers to success, and changes in expectations or scope.
• Establishes credibility with client and others by demonstrating an understanding of client's business environment
• Takes an active role in learning about the business and applying that knowledge to the job.
• Takes an active role in building rapport with all ranks of the business, generating feedback and actionable insights to improve workplace utilisation and experience.
• Demonstrates effective decision-making, displaying maturity that enhances interactions and relationships
• Manages projects or initiatives while maintaining focus on objectives, priorities, roles, responsibilities, timelines and scope changes
• Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility (e.g., cost savings, process improvements, resource optimization)

Key Responsibilities/Duties

• Understand the importance of competing priorities, through ongoing engagement with the National Workplace Manager, work through those items which are essential versus those items which can be delayed to a later time.
• Drive the performance and outcomes of the local workplace team in line with service standards, whilst maintaining a positive work culture. Lead, coach and develop team members, building a high-performance culture where team members are engaged and inspired.
• Drive exceptional operating standards of workplace premises in Perth, striving for a best-in-class workplace operations across professional services. Ensure standards and offerings are reflective of the national workplace strategy.
• Ensure Operational Compliance is maintained at all sites within your remit, this can be achieved through the implementation of compliance and maintenance processes and procedures.
• Local representative for the Crisis Management Team. Address and respond to issues/incidents related to the workplace and collaborate on strategies to reducing the further risks.
• Through collaboration with the National Workplace Manager, align the strategy for the OneService model and what it means for EY through our service objectives.
• Deliver local CAPEX projects, ensuring alignment with asset lifecycles and operational continuity for sites within your remit.
• Collaborate with building owners, vendors and suppliers to enable effective outcomes for sites within your remit, ensuring alignment with business objectives and requirements.
• Financial management of local GRE, Workplace and CAPEX budgets.
• Collaborate with your team in crafting and driving engaging workplace experiences through various programs, initiatives, and innovation across Sydney. Collaborate with internal and external stakeholders to elevate the holistic workplace experience and ensure programs are scaled and equitable across sites in your remit.
• Collaborate with the National Workplace Manager to develop a roadmap for sites within your remit, ultimately leading to the development of stronger business relationships with your OMP (Office Managing Partner)

If you are passionate about the delivery of excellent client service, have the necessary previous experience in a similar role, regardless of whether it was in the corporate arena and would like to join our team, apply now

Trippas White Group is an Equal Opportunity Employer and encourages Indigenous and First Nations Australians to apply.