Global Program Manager APAC

17 hours ago

Sydney, New South Wales, Australia CWT Full time $80,000 - $120,000 per year


• Tertiary qualifications in Business, English or its equivalent.


• 3-5 years proven experience of program management within a customer solution oriented environment.


• Experience within the travel industry will be highly regarded.


• Demonstrated ability to both think and act strategically.


• Strong influencing skills to enable motivation of direct and indirect teams across multiple geographic locations.


• Moderate amount of international travel is required.


• English fluent\: written and oral.


• Abilities to deal within a multicultural environment.


• Outstanding written and verbal English communication skills.


• Highly developed presentation skills.


• Word, Excel, PowerPoint.


• Strong negotiation and problem solving skills.

Global Program Manager

Responsible for management of all aspects of the client account.

Job Description


• Responsible for management of multi-national business travel agreement with clients; monitor scope creep, contract renewal dates, financial triggers etc.


• Conducts regular diagnostic of each client's travel program to assess the maturity of the client's program and identify areas of opportunity for improvement.


• Develops and executes a regional travel management business plan by client detailing objectives, strategies, and measurable goals.


• Gains consistency in the delivery of program management products and services to clients in all countries in the region, with a focus on efficient and cost effective practices.


• Responsible for client retention.


• Identifies incremental business opportunities within existing client portfolio, realizing increased value for client and revenue for CWT.


• Represents the clients within CWT, communicating with the key departments of CWT on matters of delivery required, as part of the client agreement.


• In cooperation with the respective national sales and program management teams, actively works to secure and implement CWT in any regional countries where CWT is not the incumbent.


• Provides, in a format agreed with the client, formal analysis, commentary and recommendations on client's regional travel expenditure using the Management Information tools provided by CWT.


• Develops and maintains multi-level client relationships.


• Participates in regional / global re-bids as required.


• Engages in production of consolidated client financials.


• Provides input and support for regional airline negotiations and hotel programs.


• Monitors client profitability levels and address profitability improvement when necessary.


• Controls the program management budget as set for the identified client portfolio.

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