Service Centre Consultant

6 days ago

Bendigo, Victoria, Australia Victorian Government Full time US$72,831 - US$87,915 per year
Overview

Work Type: Ongoing - Full-time

Salary: $72,831 - $87,415

Grade: STL 4

Occupation: Customer service

Location: Loddon Mallee - Greater Bendigo

Reference: VG/FA/1877998E

  • Bendigo location, with hybrid work arrangement available
  • $72, Super
  • Applications close 31 August 2025

About Us

At State Trustees, we are the trusted public trustee of Victoria, driven by a strategic vision to safeguard and enhance the legacies and financial wellbeing of Victorians.

Our commitment to community is reflected in the crucial financial and legal products and services we provide, including Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.

To learn more about State Trustees and the impactful work we do, visit our website at

About the Role

As a Service Centre Consultant at State Trustees, you'll deliver excellent client service with ownership and accountability. You'll resolve client queries, use tailored communication, and make financial decisions aligned with client needs and budgets. You'll also manage information, engage stakeholders, and work in a collaborative team.

This full-time role (38 hours, Monday–Friday) offers comprehensive 3-month training, followed by flexible work: 2 days from home, 3 in the office.

Skills and Experience

  • Proven success in dynamic, client-focused, and team environments
  • Customer service background, call centre experience is advantageous
  • Strong professional communication skills, maintaining composure under pressure
  • Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances
  • Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities
  • Adept at multitasking with Microsoft Office expertise. Efficiently manages multiple tasks, including navigating various systems and applications.

Employee Benefits

  • Generous leave entitlements including reproductive, surrogacy and gender transition leave
  • Health and wellbeing programs and resources
  • Discounts with selected retailers through our dedicated reward and recognition platform
  • School holiday program reimbursement payments
  • Free, confidential, 24/7 access to counselling services
  • State Trustees product discounts including free Wills
  • Discover the full benefits and opportunities by visiting our careers page at State Trustees.

Assessment Centre – September 2025

Shortlisted candidates will be invited to participate in a 1.5-hour assessment centre session in September 2025. The assessment centre will include group and individual activities that reflect the real work of a Service Centre Consultant.

  • Commitment: If invited, you will attend one session (1.5 hours)
  • More details will be provided to shortlisted candidates closer to the date

How to Apply

If you're keen to join our organisation in this highly rewarding role, click Apply to start the application process. Please ensure you include a cover letter and resume.

We are an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, we will respond to requests for reasonable adjustments from applicants with disabilities. We strongly encourage applications from Aboriginal and Torres Strait Islander people

Applications close Sunday 31 August 2025 at 11.59pm

Posted

15 August 2025

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