APS3 Participant Support Officer/ Administrator

2 days ago

Mackay, Queensland, Australia DFP Recruitment Full time $50,000 - $70,000 per year

This is your chance to secure an amazing contract role based in Mackay, QLD that will see you commence immediately for an initial 12 month contract - with possibility of extension.

Our Federal Government client operates nation-wide; they are a progressive government corporation with a strong work ethic and a positive contemporary attitude to people from minority groups.

The Participant Support Officer will be the first point of contact for participants within the office and provide high quality professional, friendly and respectful management of telephone enquiries, reception duties and appointment processes.

The Role:

Responsibilities will include, but are not limited to: –

  • managing and resolving participant matter by actioning planning tasks
  • Providing face to face customer service to participants, families and carers.
  • Assist with research and reports as directed.
  • Provide thorough information and effective support to internal and external stakeholders.
  • Work under limited direction to provide administrative support to the team.
  • Management of email and appointments.
  • Coordination of appointments with the use of Agency office facilities and ensure these facilities are neat and appropriately prepared for each participant.
  • Undertake a range of data entry responsibilities.
  • Receive and record complaints and other feedback in the Agency data base.

About you:

Participant Support Officers must have high levels of personal resilience to be able to deal with emotional and challenging customer circumstances and high workload demands. This role will involve liaising with participants on a face to face basis and at time, delivering difficult news / handling challenging conversations.

To be successful in this role:  

  • Proven experience within a Government Department, ideally within a similar role
  • Strong communication skills, both verbal and written
  • Strong organisational skills
  • Administrative and customer service background
  • Have a strong understanding of working with individuals with a disability

All applicants must hold Australian Citizenship and be willing to undertake a National Police Security check.

To register your interest "Apply Now" - interviews to commence immediately.

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Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via  or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via  Do not submit any sensitive personal information in your resume.

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