Carer Support Planner

About Carers SA

Carers SA is the peak body for Carers in South Australia, advocating for greater recognition and improved support. We provide services and support for Carers of all ages and is the Statewide lead Carer Gateway provider.

Carers SA is a flexible, ethical, and inclusive organisation with dedicated staff located statewide, working to improve the health, wellbeing, and resilience of Carers. At Carers SA, you'll join a professional team that values your contribution, supports work-life balance, and is committed to maintaining a child-safe environment.

About the Role

As a Carer Support Planner, you'll provide personalised, strength-based support to unpaid Carers. Using your communication skills, empathy, and knowledge of community services, you'll guide Carers through the intake, assessment, and planning process—then help them access services tailored to their needs.

This role is ideal for someone who thrives in a people-focused, fast-paced environment and is passionate about making a genuine difference in people's lives.

Whilst most calls are routine, this role does occasionally involve distressing content and crisis situations that require the ability to manage emotional responses while maintaining focus on Carer outcomes.

Key responsibilities (not limited to):

• Conduct Carer intakes, registrations, assessments, and reviews using the Carer Star and other person-centred tools
• Provide timely and appropriate referrals to Carer Gateway services and external providers
• Create outcome-focused support plans and advocate for Carers when needed
• Write clear, goal-based case notes and maintain accurate records
• Collaborate across internal teams and partner agencies to ensure continuity of care
• Provide backup support to the Triage team during high demand periods
• Participate in community engagement activities and support Carers at events

About You

You're a compassionate and organised professional who can confidently support clients via phone, email, or in person. You understand the challenges Carers face and are motivated by helping others navigate complex service systems.

You'll bring:

• Experience in community services, telephone counselling, or case coordination
• An understanding of person-centred and strength-based frameworks
• Strong problem-solving abilities with a solutions-oriented mindset, able to think creatively and maintain professional optimism about achievable outcomes
• Ability to apply critical thinking and maintain productivity in a high-volume environment with complex Carer situations
• The ability to work flexibly, including extended hours on a rostered basis
• Proficiency in CRM and case management systems
• A collaborative and culturally respectful approach to working with Carers

Requirements

• Tertiary qualification in Social or Community Services, or relevant equivalent experience
• Current DHS Working with Children Check
• Current National Police Check
• Mandatory child protection training (or willingness to complete)

Why Join Carers SA?

At Carers SA, we value your expertise, initiative, and impact. You'll be supported by a collaborative and inclusive workplace culture with benefits including:

• Salary packaging up to $15,900 tax free
• Flexi Time entitlements
• Employee Assistance Program and wellbeing initiatives
• Professional development and reflective supervision
• Be part of a supportive team making a real impact in Carers' lives

How to Apply:

If you're ready to be the first voice of support for unpaid Carers, we'd love to hear from you

For more information, contact Amy Walter (People and Culture) or Onome Okorotete (Team Leader) on

A copy of the Position Description is available on Carers SA website here: Careers – Carers SA. Please submit your resume and a cover letter detailing your experience and why you're a great fit for this role.

Applications close at 9.00am, Monday 20 October 2025 or may be earlier if we find the right candidate for the role.