SMB Customer Success Manager

1 day ago

Greater Sydney Area, Australia PLAYBOOK Full time $80,000 - $200,000 per year

About the Job

The Company:

A rapidly growing SaaS platform transforming how SMB businesses run their operations across APAC.

Market Opportunity:

  • With 90% of global manufacturers operating as SMBs, the platform sits in a high-growth segment often underserved by traditional ERP and enterprise software.
  • The business is scaling quickly, backed by strong customer demand.

Expectation:

We're seeking an
SMB Customer Success Manager
to drive engagement, renewals, and growth across a geographically dispersed SMB customer base.

This hybrid
CSM / Account Manager
position will:

  • Own customer relationships post-onboarding and proactively manage renewals (~$6K ACV).
  • Build process and structure within a fast-scaling environment.
  • Conduct business reviews, identify expansion opportunities, and champion customer needs internally.
  • Collaborate closely with leadership, including the CEO and CRO, in a close-knit, high-growth culture.

About You:

  • 3+ years' experience in SaaS Customer Success or Account Management.
  • Background working at a startup
  • Strong commercial acumen and ability to operate in ambiguity.
  • Process-oriented, proactive, and confident managing SMB customer portfolios.
  • Excellent communication and relationship management skills.

Compensation:

Salary up to
$130K base + OTE + super

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