Service Leader

About us:

We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it's a name that's purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on our next stage, join us to make a difference. We're here to Stride. 

About the service:

Based in Springwood, 'Stride Hub' offers short to medium term mental health support for people between the ages of 18-64 experiencing severe and complex mental health challenges.

Working with them, their families and carers, Stride Hub provides person-centred, recovery-oriented support and a holistic approach to mental health and wellbeing, including support for physical and social needs.

On offer:

• Based in Springwood, QLD
• Permanent, full-time opportunity available
• Salary Packaging options (up to $15,899 tax free)
• Meals and entertainment allowance of up to $2,650
• Leave loading at 17.5%, plus opportunity to purchase up to 5 additional leave days in a 12 month period
• One paid wellbeing leave day per year
• Paid parental leave support
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• Supportive team environment and excellent opportunities for training and career development

Role overview:

• Provide leadership, practice development and mentoring sessions to a team of non-clinical Mental Health Support Workers
• Actively work with the team to support their skills development through supervision, instruction, and guidance
• Support the Service Manager with administrative functions
• Monitor and review the systems and processes used in Client Services ensuring the collected information is used to analyse service delivery outcomes to enhance the effectiveness of support for persons with a mental illness and/or a disability

Requirements:

• Minimum of Certificate IV in Mental Health, Community Services or other related discipline (ideally a completed Diploma or Bachelors) 
• Demonstrated experience working within adult mental health and engaging with people living with a mental illness and/ or a disability
• Ability to think and act calmly, communicate sensitively and to relate to clients, families, carers, government agencies and community services with dignity, empathy and respect
• Ability to help program participants link in with other relevant community resources and to promote the rights, responsibilities and recovery of program participants
• Ability to implement and facilitate planned activities resulting in greater community access and support
• Demonstrated communication, problem solving, organisational skills and computer proficiency
• Must be eligible to apply for/currently hold a Blue Card and NDIS worker screening clearance for paid employment
• Current driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce. This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Apply now

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt with a final closing date of 20 November 2025.

For any queries, please email