V-Sanctuary Residence Volunteer

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Sanctuary Residence Volunteer plays a vital part in creating a welcoming and well-organised environment for clients by supporting the behind-the-scenes preparation of units and facilities. While there is no direct client contact, this position ensures that spaces are ready, comfortable, and equipped to meet client needs.

Key responsibilities

• Prepare and set up units with fresh bedding and essentials ready for client arrivals.
• Organise and store incoming donations into designated storage areas.
• Assist with keeping storage sheds and facilities neat and tidy.
• Monitor and report stock levels and supplies to the Manager.
• Provide support on an ad hoc basis depending on service needs.

Qualifications and skills (desired/required)

• Someone reliable, flexible, and happy to help out as needed.
• A volunteer who enjoys practical, hands-on tasks and keeping spaces organised.
• Ability to follow directions and maintain confidentiality.
• The satisfaction of contributing to a welcoming and supportive environment for people in need.
• Experience in facilities and hospitality support.
• Being part of a values-driven organisation making a difference in the community.

Capabilities and personal attributes

Acts Ethically and with Integrity: Supports a culture of integrity and professionalism; represents the organisation in an honest, ethical and professional way.

Focus on People we Serve: Is mindful of the impact of own role on those TSA serves in the community; provides service appropriately and responsively to the needs of people; recognises the need for referral and takes appropriate action; confirms satisfaction with services and addresses or escalates complaints.

Make Sound Decisions: Actively seeks out input from others and shares own ideas to achieve best outcomes; makes sound, timely decisions leading to effective service delivery.

Demonstrate Accountability: Demonstrates accountability aligned to internal and external requirements; supports and acts in compliance with the records, information and knowledge management requirements of TSA.

Think Analytically and Solve Problems: Identifies issues that may hinder completion of tasks and finds appropriate solutions; willingly seeks out input from others and shares own ideas to achieve best outcomes; identifies ways to improve systems or processes which are used by the team/unit/department.

Work Collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others; works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others; Models and promotes teamwork and encourages a culture of recognising the value of collaboration

Communicate Effectively: Listens to others when they are speaking and asks appropriate, respectful questions; speaks at the right pace and volume for varied audiences; clarifies own understanding.

Cultural Competency: We value people of all cultures, languages, capacities, sexual orientations, gender identities, gender expressions and intersex status.

• Understands the concepts and principles of diversity and inclusion and how they impact on current day approaches and practices
• Demonstrates commitment to culturally appropriate and inclusive practice
• Demonstrates practical application of concepts and principles of inclusion
• Understands specific issues faced by culturally diverse clients particularly in the areas of Aboriginal and Torres Strait Islander, LBGTQI, CALD, neuro-diversity and multi faith
• Applies culturally appropriate approaches and skills when engaging with culturally diverse clients particularly in the areas of Aboriginal and Torres Strait Islander, LBGTQI, CALD, neuro-diversity and multi faith
• Works effectively with an interpreter as required, in line with organizational guidelines

Lead Safety and Wellbeing: Identifies and follows safe work practices; takes action to address hazards, near misses and incidents.

Background check requirements

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

• As this role involves dealing with confidential information, it requires a Police Check
• As this role works with children a Working With Children's Check is required.

Training Requirements

One of the many ways we care for people is by ensuring our workers are well equipped with the necessary knowledge to complete their role safely.

To successfully undertake this role, the following training is required:

• Category A training: Foundational training which includes an introduction to The Salvation Army, code of conduct training, work-safe and child-safe practices.

Work Health and Safety (WHS) considerations

We take Work Health Safety and well-being seriously at The Salvation Army. We want to ensure volunteers are fully informed and aware of key safety considerations. For this role, key considerations include (but not limited to):

• As this role occasionally interacts with vulnerable people and potentially stressed clients, training will be provided.

Other WHS considerations will be covered during the induction.

Development opportunities with this role

This role will give volunteers an opportunity to develop skills and build experience in working with those who are dealing with the challenges of addiction, along with group facilitation and individual assessments.

Time Required & Commitment

• As agreed with manager

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.