Service Coordinator

2 weeks ago

Nambour, Queensland, Australia Pink Ribbon Community Supports Australia Full time $100,000 - $120,000 per year

Pink Ribbon Community Supports Australia

Are you passionate about making a meaningful difference in people's lives? We're seeking a compassionate and experienced Service Coordinator to join our team and oversee our Supported Independent Living operations.

About Us

We're a proud, community-driven organisation specialising in in-home care, transport and community engagement for people with disabilities across the Sunshine Coast. Our unique blend of social work, mentoring, and lifestyle management services ensures our participants receive the best possible care and support.

Position Overview

As Service Coordinator (SIL), you will be responsible for the strategic coordination of all SIL operations, from property sourcing to participant matching and ongoing management. This senior role requires someone with proven SIL management experience who can ensure high-quality, person-centred care delivery across multiple properties while maintaining NDIS compliance standards.

Key Responsibilities

  • Source and evaluate appropriate SIL accommodation properties and conduct assessments to ensure suitability for participants
  • Assess participant needs and match them to appropriate SIL properties based on compatibility and support requirements
  • Coordinate participant onboarding processes and liaise with families, support coordinators, and allied health professionals
  • Oversee daily operations across all SIL properties and manage Team Leaders at each location
  • Ensure consistent delivery of person-centred supports aligned with NDIS standards and monitor service quality
  • Recruit, train, and supervise Team Leaders while providing ongoing coaching and professional development
  • Coordinate incident management and reporting across all properties
  • Ensure all documentation meets NDIS Practice Standards and maintain accurate records of participant progress
  • Coordinate audits, quality assurance processes, and prepare reports for management and regulatory bodies

Essential Criteria

  • Minimum 2+ years of proven experience managing SIL services
  • Certificate III or higher in Disability, Community Services, or related field
  • Demonstrated experience in property sourcing and accommodation assessment
  • Strong knowledge of NDIS Practice Standards, Quality Indicators, and SIL regulations
  • Proven leadership and team management experience in disability services
  • Experience in participant matching and compatibility assessment
  • Excellent written and verbal communication skills
  • Strong organisational and project management abilities
  • Proficient computer skills
  • NDIS Worker Screening, First Aid & CPR, Police Clearance
  • Valid driver's licence and reliable transport

What We Offer

  • Professional development opportunities
  • Supportive team environment
  • Opportunity to make a meaningful difference in participants' lives
  • Career progression opportunities within a growing organisation

To Apply: Please submit your resume and cover letter detailing your SIL management experience and how you meet the essential criteria.

Pink Ribbon Community Supports is an equal opportunity employer committed to creating an inclusive environment for all team members.

Job Type: Full-time

Pay: From $80,000.00 per year

Ability to commute/relocate:

  • Nambour QLD 4560: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Supported Independent Living: 2 years (Preferred)

Licence/Certification:

  • NDIS Worker Screening Check (Preferred)

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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