Customer Service Representative
4 days ago
Are you a people person with a passion for creating unforgettable events? We're looking for a friendly, motivated Customer Service & Sales Representative to join our team at our Wyong location
About Us:
We're a locally owned and operated party and event hire company, helping customers bring their celebrations to life with quality equipment, creative ideas, and exceptional service. From weddings and birthdays to corporate functions, we take pride in making every event special.
About the Role:
This role is as a Maternity Leave position with the opportunity to stay on after 12 months.
As our Customer Service & Sales Representative, you'll be the first point of contact for customers — in person, over the phone, and via email. You'll help clients plan their events, prepare quotes, process bookings, and coordinate with our operations team to ensure everything runs smoothly.
Key Responsibilities:
- Provide excellent customer service and support throughout the hire process
- Respond to enquiries, prepare quotes, and follow up on leads
- Process bookings, payments, and hire documentation
- Offer product recommendations and advice to suit customer needs
- Coordinate with warehouse and delivery teams for seamless order fulfillment
- Maintain accurate records and a tidy showroom/office
About You:
- Friendly, confident, and customer-focused
- Strong communication and organisational skills
- Comfortable working in a fast-paced, team-oriented environment
- Experience in sales, retail, or event hire preferred (but not essential)
- Competent with computers and basic office systems. We use macs so if you are familiar that will be a bonus.
- A positive attitude and willingness to learn are a must
What We Offer:
- Full-time position (Monday–Friday, very occasional weekend work)
- On-site role at our Wyong location
- Supportive team and training provided
- Opportunity to be part of a fun, creative, and growing business
If you love helping people bring their events to life and enjoy a hands-on, customer-focused role, we'd love to hear from you
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