Duty Manager

Location: Harrington Hotel – Harrington, NSW

Reports To: General Manager 

Employment Type: Full-time (includes weekends, nights, and public holidays as rostered)

About the Harrington Hotel

Located on the scenic Manning River, the Harrington Hotel is part of the Hunt Hospitality Group, an award-winning, Australian-owned company dedicated to delivering exceptional hospitality experiences. The hotel offers a classic coastal pub atmosphere, featuring quality food, local beverages, live entertainment, and family-friendly service.

As part of Hunt Hospitality's regional portfolio, the Harrington Hotel focuses on community connection, consistent service standards, and creating memorable experiences for every guest.

Position Overview

The Duty Manager plays a hands-on leadership role in the daily operations of the Harrington Hotel. This position supports the General Manager by overseeing staff, ensuring compliance with all regulatory obligations, and maintaining smooth day-to-day venue operations. The role requires an experienced, customer-focused professional with strong people management, operational, and problem-solving skills.

Key Responsibilities

• Supervise daily operations across bar, bistro, gaming, and accommodation areas.
• Lead by example to deliver exceptional customer service and uphold Hunt Hospitality's service standards.
• Manage and mentor front-of-house and bar staff during service periods.
• Handle cash balancing, banking, and end-of-day reporting accurately.
• Ensure compliance with all NSW Liquor & Gaming, WHS, and RSA/RCG regulations.
• Open and close the venue, ensuring security and operational readiness.
• Support rostering, stock control, and supplier coordination as directed by the General Manager.
• Resolve customer issues or complaints professionally and efficiently.
• Assist with planning and execution of events, promotions, and community activations.
• Foster a positive team culture focused on professionalism, safety, and engagement.

Skills and Attributes

• Proven leadership in a hospitality environment (hotel, pub, club, or restaurant).
• Strong customer service orientation and communication skills.
• Sound knowledge of bar, gaming, and restaurant operations.
• High attention to detail with the ability to multitask under pressure.
• Ability to lead, coach, and motivate a diverse team.
• Reliable, proactive, and solutions-driven approach.
• Professional presentation and strong interpersonal skills.

Qualifications and Experience

• NSW RSA and RCG competency cards (essential).
• Minimum 2-3 years' experience in a supervisory or duty management role.
• Experience in gaming operations, POS systems (Idealpos preferred), and cash handling.
• Knowledge of WHS and Liquor & Gaming compliance requirements.

What We Offer

• Competitive salary based on experience.
• Career progression opportunities within the Hunt Hospitality Group.
• Ongoing training and leadership development.
• Staff discounts and a supportive, professional work environment.
• The chance to live and work on the beautiful NSW Mid North Coast.

About Hunt Hospitality

Hunt Hospitality focuses on providing its patrons with traditional Aussie pub values with a twist of today. Work in a fast-paced environment with a team that prioritises community and focuses on growth. The successful candidate will have a desire for professional growth, a dedication to quality food, beverage and be ready to drive our team towards further success.

Only successful applicants will be contacted for an interview.