Partner Support

6 days ago

Sunshine Beach, Queensland, Australia Jet Convert Pty Ltd Full time $60,000 - $80,000 per year
Partner Support (Accounting Systems)

Part-time to Full-time (Minimum four days per week)

Preferably Tuesday to Friday for part-time start

Jet Convert

About the role

Jet Convert is recruiting a Partner Support Specialist to help clients transition confidently between accounting systems after their data has been converted. This is not a bookkeeping role. Your focus is on system behaviour, client education and guiding users through the post-conversion period so they gain stability in their new environment.

The role can begin part-time (minimum four days per week) with the option to transition to full-time as capacity and business needs allow.

What you'll be doing


• Supporting clients after conversion and explaining key differences between accounting systems

• Helping clients understand workflow impacts and resolve system-behaviour issues

• Spotting issues early, diagnosing patterns and escalating where appropriate

• Communicating clearly and calmly with clients during periods of change

• Strengthening internal documentation, processes and conversion insights

• Contributing to a predictable and reliable partner support environment

What you'll bring


• Strong working knowledge of Xero, MYOB or QuickBooks

• Background as an Accountant or Bookkeeper

• Ability to interpret how different systems structure data

• High attention to detail with the ability to identify issues before they escalate

• Calm problem-solving approach under pressure

• Preference for structured processes and consistent client outcomes

Why join Jet Convert

You'll join a team known for accuracy, reliability and client-focused support. The role suits someone who enjoys technical problem solving, operational clarity and guiding clients through change with confidence.

How to apply

Apply with your resume and a brief introduction describing your experience with accounting platforms and why transition support work appeals to you.

For questions, contact

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