Airline&Luxury Customer Service Centre Consultant

2 weeks ago

Sydney, New South Wales, Australia Bluelink International Australia Pty Ltd Full time $90,000 - $120,000 per year

Bluelink, L'art de la Relation.

Bluelink - Air France KLM contact centre subsidiary are responsible to provide service on behalf of the prestigious airlines group Air France-KLM. With teams spreading from Europe to Australia, the Americas to Africa it has over 2000 employees servicing in 30 different languages.

We believe in the value of relationships and the power of emotion to create a link between people. Our team members consistently display an attitude of excellence and the ability to think like a customer. For BlueLink, the human being is always at the heart of relationships.

Join BlueLink on its mission to redefine customer relationships and enjoy an environment that will empower you to grow to another level.

The Role

Air France-KLM has the most extensive route network between Europe and the rest of the world. Air France-KLM operates up to 2,300 daily flights and its Flying Blue frequent flyer programme is one of the leaders in Europe with over 15 million active members.

You will support customers through every step of their journey when travelling with Air France-KLM. You will be making reservations, answering questions, providing after sales service and support for members of the loyalty program, Flying Blue. As a leading airline, loyalty program the service you provide to their most valued customers is key to their success.  You will provide excellent service to its customers via multi channels interaction via the telephone, email, chat and social networks. Also, this role will be responsible for the luxury leather good brand for the American and APAC markets for some of the shifts.

Who are we looking for?

  • You are passionate helping and delighting your customers
  • You are fluent in English and Japanese or Korean (both written and spoken)
  • PC literate, Office 365, (Salesforce CRM experience is a plus)
  • Flexibility on roster work including weekends (Monday to Saturday between 7am-9pm), hours can be changed due to business need.
  • Organised, flexible, collaborative, adaptable to change, and able to multi-task in a fast-paced and diverse environment
  • We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including Aboriginal and Torres Strait Islander people, people with disability, LGBTIQ and culturally diverse communities to join Bluelink.

So why join BlueLink?

  • Hybrid work available following training period (2-3 months)
  • Recognized and rewarded with a monthly bonus
  • Retention bonuses to recognize length of service ($1,100 end of first year)
  • Paid day off for your Birthday
  • Staff travel benefit and discount (T&C applies),
  • Great opportunity to kick-start your career representing well-known brands
  • Full comprehensive training program
  • Be part of our multicultural team in a fun, supportive environment
  • Located in Pyrmont (Darling Harbour), a 15-minute walk from City Centre via Town Hall and 5-minute access via Lightrail

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