Client Management Team Lead

2 weeks ago

Sydney, New South Wales, Australia StoneX Group Full time $80,000 - $120,000 per year
Overview:Company Overview:Job purpose:
  • Oversee all activities of the Client Management Team to make sure the service provide to clients is in good quality
  • Initiate proposals on improving both internal processes and customer experiences in order to retain active trading accounts and assist Sales/HNW team to obtain more opportunities
  • Conduct training to the team in areas including process of dealing with all sort of trade disputes and client complaints
  • Show ability to lead and maintain high team morale at all time
  • Provide comprehensive support to our clients and resolve all kinds of incoming enquiries
  • Take responsibility in hiring, coaching and motivating the team to achieve outcomes that you have contributed in shaping
  • Monitor incoming trading inquiries and client issues via phone, email and live chat
  • Conduct trade research/quotes
  • Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions
  • Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
  • Build strong relationship with social meadia partners and maintain company's reputation by reducing client complaints on major medias to minimum
  • Liaise with colleagues and partners from both internal and external in the most efficient manner to get desired result
  • Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services
  • Ensure that the team are diligent in practices that effectively respond to compliance risks and breaches as per the relevant company process
  • Demonstrate a positive and professional image at all times
  • Deliver comprehensive team results to management team and the whole Retail division
Qualifications:
  • At least 2 years in FX/CFD industry with experience in management
  • Strong mathematical, analytical and problem solving skills
  • Strong attention to detail with emphasis on accuracy and timeliness
  • Ability to determine minimum maintenance requirements for all currency pairs, CFD's, metals and commodities
  • Sound knowledge to products we offer
What makes you stand out:
  • BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training and experience
  • RG 146 qualified
  • Integrity and the ability to handle sensitive information and maintain confidentiality
  • Effective conflict resolution and problem solving skills
  • Approachable, flexible, dependable, and conscientiousness

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